Jessica Martinez
Myrtle Beach,SC
Summary
Dynamic military veteran and healthcare leader with over 13 years of extensive experience in medical management, clinic operations, and staff development. Currently leading a high-volume cardiology practice as Clinic Manager, responsible for optimizing daily operations, enhancing patient flow, and monitoring performance metrics for a team of 14 providers and support staff. Manages an average of 200 patients daily across various practices, consistently delivering efficient, high-quality, patient-centered care. Proven track record of achieving measurable results while overseeing 137 personnel across multiple military clinics and departments in fast-paced environments, demonstrating a strong commitment to compliance, workflow optimization, and exceptional patient outcomes.
Overview
13
13
years of professional experience
4
4
Certification
Work History
Clinic Manager - Seacoast Cardiology
Mcleod Health - Little River, SC
11.2024 - Current
- Direct operational performance of the cardiology service line, driving improvements in patient health, quality of care, cost management, and overall patient satisfaction.
- Exercised senior-level leadership in strategic visioning, business planning, and operational execution to expand cardiology service line and advance hospital system objectives.
- Develop and control budgets, supervise billing and collections, and resolve practice-level operational, physician, and information technology issues.
- Direct daily operations including patient flow, provider scheduling, medical record management, compliance, and risk mitigation to maintain seamless clinical delivery.
- Track and analyze key performance indicators (KPIs)—including provider productivity, denial rates, referral leakage, patient satisfaction, and outcomes—to inform strategic decision-making.
- Partner with Director and physicians to implement performance improvement processes targeting patient safety, staff engagement, and operational efficiency.
- Coordinate patient experience initiatives by collaborating with interdisciplinary teams, office staff, and hospital departments to streamline care pathways.
- Deliver exceptional customer service by greeting and assisting patients and families, reinforcing a culture of respect, compassion, and patient-centered care.
- Supervise strategic oversight of staff development through training, performance coaching, and accountability programs fostering professional growth and high performance.
- Make senior-level operational decisions to streamline workflows, maximize resource utilization, and boost both patient satisfaction and clinic performance.
- Oversee adherence to regulatory compliance for federal, state, and organizational regulatory standards, sustaining full compliance, patient safety, and operational integrity across cardiology service line.
- Lead identification and issue resolution of operational, clinical, and provider-related challenges, ensuring smooth workflow, minimized disruptions, and sustained clinic efficiency.
Hospital Corpsman/Assistant Clinic Manager
Naval Medical Center San Diego
10.2010 - 03.2022
- Controlled clinic staff on day-to-day operations and coordinated activities to ensure proficiency and quality service, maintaining compliance with regulations and standards.
- Supervised three separate Branch Clinics at Naval Medical Center San Diego, overseeing 30 departments providing care across the Navy and Marine Corps.
- Conducted performance appraisals, set individual goals, and managed employee performance for 137 personnel.
- Developed and implemented clinic policies and procedures, improving operational efficiency and patient care standards.
- Prepared and managed a $5.2 million operational budget, ensuring continuous care for over 30,000 beneficiaries.
- Performed as the liaison between clinic operations and higher command, leading special projects including COVID-19 response logistics and operations.
- Enhanced business processes, including a medical screening procedure for medication allergies, saving the U.S. Navy millions of dollars.
- Investigated and reconciled patient and external customer complaints relating to practice operations.
- Evaluated, monitored, and enforced clinic-specific protocols and procedures to maintain compliance with federal regulations.
- Provided workflow support to clinical staff and assisted in identifying and resolving operational issues.
- Facilitated training of new hires and ongoing training initiatives.
- Monitored utilization of staff and supplies to stay within budget while improving healthcare quality.
Education
Master of Healthcare Administration - Health Administration
Purdue University Global
Online11.2026
Bachelors of Science - Healthcare Administration
Purdue University Global
Online01.2024
Associates of Science - Healthcare Administration
Kaplan University
Online03.2016
Skills
- Strategic Operational Leadership
- Service Line Development & Growth
- Financial & Budget Management
- Performance Management & Staff Development
- Regulatory & Compliance Oversight
- Process Optimization & Continuous Improvement
- Risk Management & Patient Safety Leadership
- Patient Experience & Customer Service Excellence
- Physician & Stakeholder Collaboration
- Data-Driven Decision Making
- Policy Development & Implementation
- Change Management & Innovation Leadership
Certification
- Medical Group Management Association - Project Management Certificate (2025)
- Medical Group Management Association - Principles of Practice Management Certificate (2025)
- Department of Labor - Certificate of Apprenticeship - Medical Secretary (2014)
- Department of Labor - Certificate of Apprenticeship - Nurse Assistant (2014)
Languages
Spanish
Timeline
Clinic Manager - Seacoast Cardiology
Mcleod Health - Little River, SC
11.2024 - Current
Hospital Corpsman/Assistant Clinic Manager
Naval Medical Center San Diego
10.2010 - 03.2022
Master of Healthcare Administration - Health Administration
Purdue University Global
Bachelors of Science - Healthcare Administration
Purdue University Global
Associates of Science - Healthcare Administration
Kaplan University
Awards
Navy Marine Corps Commendation Medal x2 (2016, 2019)
Navy Marine Corps Achievement Medal x3 (2013, 2015, 2019)
Good Conduct Medal x3 (2013, 2016, 2019)
Military Outstanding Volunteer Service Medal (2016)
Excellence in Patient Safety (2014)
Letter of Commendation x2 (2013, 2014)
Certificate of Commendation (2015), Certificate of Achievement (2013)
Certificate of Appreciation x3 (2015, 2016, 2017)
Letter of Appreciation x11 (2012, 2012, 2012, 2012, 2013, 2013, 2013, 2014, 2015, 2015, 2016)
Certificate of Recognition (2016)
Letter of Recognition (2014)
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