Jessica Martinez Ojeda
Portland,OR
Summary
Experienced Operations Processor proficient in risk management and seeking to continue expanding risk mitigation and leadership skills.
Overview
8
8
years of professional experience
Work History
Senior Operations Processor
Wells Fargo Bank, N.A.
12.2019 - Current
- Review Currency Transaction Reports for accuracy and completeness.
- Collaborate with Operations Managers to provide new hire progress and provide feedback when guidance and resources need updating or clarification.
- Handle sensitive customer information securely, maintaining confidentiality at all times.
- Maintain strict adherence to company policies, procedures, and regulations, minimizing risk exposure for organization.
- Responsible for uploading incoming department faxes and answering questions for internal customers through Help Desk Line.
- Provide mentoring to new hires, fostering supportive learning environment conducive to success in their roles.
Lead Teller
Wells Fargo Bank, N.A.
06.2018 - 12.2019
- Followed policies and procedures to reduce operational risk, communicating updated information.
- Prevented losses by identifying suspicious activities and escalating concerns.
- Managed cash inventory, ensuring accurate balancing of vault and individual teller drawers daily.
- Managed teller row in Managers absence, providing coaching and training.
- Assisted customers with various types of transactions.
Teller
Wells Fargo Bank, N.A.
06.2016 - 06.2018
- Processed various teller transactions such as mortgage and loan payments, deposited checks, and processed merchant deposits.
- Serviced ATMs, balanced vault, and reloaded Currency Dispensing Machine.
- Developed strong rapport with customers by actively listening, addressing concerns promptly.
Education
B.A. in Spanish -
University of Oregon
Eugene, OR06.2014
Skills
- Excellent Judgment and Decision Making
- Complex Problem Solving
- Time Management
- Organized
- Adaptable to Change
- Self-operating
- Attention to Detail
- Bilingual in Spanish
Accomplishments
- Received acknowledgment for a 0.88% error rate.
Timeline
Senior Operations Processor
Wells Fargo Bank, N.A.
12.2019 - Current
Lead Teller
Wells Fargo Bank, N.A.
06.2018 - 12.2019
Teller
Wells Fargo Bank, N.A.
06.2016 - 06.2018
B.A. in Spanish -
University of Oregon