Shawn Adams
Des Moines,IA
Summary
Knowledgeable and dedicated professional with several years of experience using outstanding planning, problem-solving and data entry skills. Well-versed in best practices and processes of industry.
Overview
19
19
years of professional experience
Work History
Senior Operations Processor
Wells Fargo
Des Moines, IA
07.2024 - Current
- Resolved discrepancies between system and manual records.
- Assisted with training new employees on company policies and procedures.
- Interact and train India team members.
- Process complex rebooking of accounts.
- Work up calculations for accounts.
- SME for the Full Active Write-Down process, and other various processes.
- Communicate by email or phone with internal teams to resolve complex issues.
Sr Dealer Care Specialist
Wells Fargo
Des Moines, Iowa
09.2005 - 06.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
North High School
Des Moines, IASkills
- Cross-functional communication
- Professionalism
- Teamwork
- Interpersonal communication
- Problem-solving aptitude
- Reliable and punctual
- Excellent communication
- Multitasking and prioritization
- Proficient in Excel, Outlook, Word
- 10 Key
Timeline
Senior Operations Processor
Wells Fargo
07.2024 - Current
Sr Dealer Care Specialist
Wells Fargo
09.2005 - 06.2024
High School Diploma -
North High School
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