Jessica Mason
Gadsden,AL
Summary
Accomplished Operations Management Specialist at UPS, adept in supervising teams to enhance safety and efficiency. Leveraged Microsoft Office expertise and exceptional customer service skills to resolve issues, achieving a notable increase in customer satisfaction. Skilled in manufacturing processes and teamwork, consistently ensuring quality and productivity in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Product Associate
KTH Leesburg Products
05.2024 - 09.2024
- handling parts & producing them.
- Maintaining quality
- Completing quality checks.
- Completing documentation to ensure everything is done as well as correct.
- Maintaining line speed.
Operations Management Specialist
UPS
10.2021 - 04.2024
- Supervising drivers to ensure duties are completed on time and safely.
- Driver timecards.
- Communications with drivers such as notes from customers, directions if they cannot find an address, etc.
- Answering customer phone calls,handling complaints, and investigating packaged delivered to wrong location.
- Office task that includes paperwork,cleaning,filing, and emails.
- Good customer service skills
- Having knowledge of microsoft office.
Production Associate
Elwood Staffing/ Honda
01.2021 - 09.2021
- Made sure that products were produced on time and are of good quality.
- Worked closely with others in team oriented settings to maintain line productivity.
- Kept work area clean,neat, and organized to prevent accidents,mishaps,and misplaced tools.
- Completed durable assemblies and subassemblies with hand and power tools.
Merchandise Associate
Belk
12.2019 - 04.2021
- Maintained neat and clean work areas for professional appeal.
- Removed damaged, out of code , no in set , and discontinued items from displays.
- Greeted,serviced,and thanked customers.
- Updated pricing and signage to complete product displays and educate customers.
- Transported merchandise to sales floor,restocked shelves,racks, and bins.
Preschool Teacher
Kids Kingdom Child Care Center
06.2016 - 09.2019
- Maintained well controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Allowed ample outdoor discovery time in schedule each day.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Promoted sensory development by providing access to different textures.
Nursing Assistant
McGuffey Health Care
02.2019 - 07.2019
- Helped patients effectively manage routine bathing,grooming and other hygiene needs.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Employed mobility devices and equipment to lift patients from chairs to beds.
- Promoted good oral and personal hygiene by aiding patients with shaving,bathing, and brushing teeth.
Preschool Teacher
Lad N Lassie
07.2018 - 05.2019
- Enhanced 3 year old students understanding of rules,safety, and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
- Sanitized toys and play equipment each day to maintains safety and cleanliness.
- Worked with staff to evaluate individuals progress and recommended appropriate learning plans.
Education
High School Diploma -
Hokes Bluff High School
Hokes Bluff,AL05.2015
Skills
- Assembly line experience
- Hand and power tools operation
- Customer service skills
- Call handling
- Communication
- Microsoft Word
- Microsoft office
Skills
- Manufacturing
References
References available upon request.
Timeline
Product Associate
KTH Leesburg Products
05.2024 - 09.2024
Operations Management Specialist
UPS
10.2021 - 04.2024
Production Associate
Elwood Staffing/ Honda
01.2021 - 09.2021
Merchandise Associate
Belk
12.2019 - 04.2021
Nursing Assistant
McGuffey Health Care
02.2019 - 07.2019
Preschool Teacher
Lad N Lassie
07.2018 - 05.2019
Preschool Teacher
Kids Kingdom Child Care Center
06.2016 - 09.2019
High School Diploma -
Hokes Bluff High School
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