Jessica Massey
Direct Care Technician
Monticello,FL
Summary
Accomplished and compassionate Direct Care Technician in behavioral health and senior care. Expertise in implementing individualized care plans, crisis prevention and intervention, and fostering a positive environment for clients. Proven ability to provide emotional support and monitor health status while adhering to HIPPA regulations. Committed to promoting independence and personal growth among clients through compassionate care and effective behavior management strategies.
Overview
26
26
years of professional experience
Work History
Direct Care Technician
Honey Lake Clinic
Gainesville
03.2025 - Current
- Provided compassionate care and support to adolescents within a mental health clinic, ensuring their safety, well being, and quality of life.
- Implemented individualized care plans based on client needs and goals.
- Responded promptly to emergencies or crisis situations to ensure the safety of the client.
- Closely monitored changes in clients physical or mental health status; reported concerns promptly to the appropriate personnel.
- Safeguarded client confidentiality by adhering to HIPPA regulations and maintaining strict privacy standards.
- Assisted in implementing behavioral modification strategies to promote positive behaviors and reduce challenging behaviors.
Home Health Aide
Hopewell In-Home Senior Care
Alachua, Florida
09.2022 - 12.2024
- Provided in-home care for Seniors.
- Developed a strong bond with client and helped them feel comfortable and safe.
- Transported clients to doctor appointments and social events.
Personal Home Care Aide
Comfort Keepers
Shelton , CT
06.2021 - 10.2021
- Performed errands for clients, including grocery shopping and picking up prescriptions.
- Provided assistance with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Kept accurate records of patient care services provided on a daily basis.
Personal Care Aide
Home Instead
Tulsa, Oklahoma
11.2019 - 05.2020
- Offered empathetic assistance to clients in their daily tasks, such as bathing, dressing, or medication reminders.
- Assisted with ambulation using appropriate equipment such as walkers or wheelchairs.
- Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
Substitute Teacher
Forest Ridge Elementary
Hernando, FL
08.2006 - 06.2007
- Implemented lesson plans outlined by classroom teacher to educate students about key concepts.
- Filled in for kindergarten teacher, including handling all assignments, special projects, tests, administrative updates and grading.
- Enforced classroom routines to keep students on set schedule and operating at consistent level.
Teacher Assistance
Einstein Montessori Academy
Cocoa, FL
04.2004 - 01.2005
- Created lesson plans and compiled materials for use in lessons.
- Liaised between parents and administrative staff to clarify classroom and individual student objectives.
Secretary
Shands Hospital
Gainesville, FL
03.2003 - 08.2004
- Assisted with administrative tasks, including filing and answering phones.
Volunteer
University Of Florida
Gainesville, FL
08.2003 - 12.2003
- Small children’s facilitator of a support group for children grieving a loss trough separation, divorce, or death.
Secretary Intern
Crystal River Nuclear Power Plant
Crystal River , FL
05.2002 - 08.2002
- Monitored multiple databases to keep track of all company inventory.
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings.
- Assisted with administrative tasks, including filing and answering phones.
Volunteer
Lake Forrest Elementary
Gainesville , FL
08.2001 - 08.2002
- Used American Sign Language to communicate and translate with children who are deaf and hard of hearing.
Activities Assistant
Eden Home Care Center
New Braunfels , TX.
05.1999 - 08.1999
- Organized special trips for residents and accompanied groups throughout each excursion.
- Set up decorations, equipment and food service stands for various entertainment activities.
- Helped residents participate in activities with basic and advanced mobility support.
Education
Bachelor of Arts - Communications Sciences And Disorders
University of Florida
Gainesville, FL06.2003
Skills
- Patient care
- Behavioral observation
- Emergency response
- Team collaboration
- Health monitoring
- Crisis intervention
- Individualized care plans
- HIPAA compliance
- Mental health support
- Reliability and punctuality
- Behavior redirection
Professional References
- Michelle Miller: Adolescent Nursing and Operations Director at Honely Lake Clinic
- w (850) 724-1997 Ext. 1665
- p (850) 973-0064
- email: mmiller@honeylakeclinic.com
- Charlotte Thigpen: Lead Direct Care Technician at Honely Lake Clinic
- p (850) 464-9354
- email: cthigpen@honeylakeclinic.com
- Richard Hill: Former client at Hopewell In-Home Senior Care
- p (352) 226-0457
- Carol Moore: Former Client at Hopewell In-Home Senior Care
- p (407) 448-3634
References
References available upon request.
Timeline
Direct Care Technician
Honey Lake Clinic
03.2025 - Current
Home Health Aide
Hopewell In-Home Senior Care
09.2022 - 12.2024
Personal Home Care Aide
Comfort Keepers
06.2021 - 10.2021
Personal Care Aide
Home Instead
11.2019 - 05.2020
Substitute Teacher
Forest Ridge Elementary
08.2006 - 06.2007
Teacher Assistance
Einstein Montessori Academy
04.2004 - 01.2005
Volunteer
University Of Florida
08.2003 - 12.2003
Secretary
Shands Hospital
03.2003 - 08.2004
Secretary Intern
Crystal River Nuclear Power Plant
05.2002 - 08.2002
Volunteer
Lake Forrest Elementary
08.2001 - 08.2002
Activities Assistant
Eden Home Care Center
05.1999 - 08.1999
Bachelor of Arts - Communications Sciences And Disorders
University of Florida
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