Audree Mullins
Middletown,VA
Summary
Ambitious professional with exceptional organizational and multitasking abilities, complemented by a strong aptitude for technology. Eager to leverage diverse skills and knowledge to tackle challenges effectively and drive results. Committed to continuous improvement and adaptability in new environments, ensuring a proactive approach to problem-solving. Dedicated team player ready to contribute positively in dynamic settings.
Overview
6
6
years of professional experience
Work History
Direct Care Technician
Hidden Springs Senior Living
Bentonville, VA
02.2025 - Current
- Provided compassionate personal care and support to residents, enhancing their daily living experiences.
- Assisted in implementing individualized care plans, ensuring tailored support for each resident's needs.
- Monitored residents' health status, reporting changes to nursing staff promptly for timely interventions.
- Collaborated with interdisciplinary teams to improve care delivery and enhance resident outcomes.
- Coordinated bathing activities to ensure safety and maintain personal care standards.
- Mastered fundamental activities of daily living (ADLs) to enhance client independence.
- Facilitated engaging activities to enhance quality of life.
Shift Leader
MCALISTERS DELI
VA
04.2020 - 02.2025
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Held team members accountable during shift by effectively coaching to improve performance.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Prepared end-of-shift reports for management review and approval.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Provided guidance on how to handle difficult customer situations in a professional manner.
Receptionist Administrator
HERITAGE HALL
VA
07.2023 - 07.2024
- Managed the reception area by answering incoming calls, responding to inquiries, and directing calls to appropriate personnel.
- Answered office telephone to address questions or forward calls to appropriate staff.
- Provided excellent customer service to both internal and external customers via telephone or email communication.
- Greeted and welcomed clients, customers, and visitors in a professional manner.
- Operated and maintained printer, fax, and copier to perform office functions.
- Maintained accurate filing systems for documents such as invoices, contracts, and correspondence.
- Provided general administrative support to other departments as needed including filing documents and organizing events.
Education
High School Diploma -
Skyline High School
VA05.2024
Certificate of Completion - Phlebotomy
Pathway Medical Institute
VA11.2024
Skills
- Customer service focus
- Shift leadership
- Order of draw
- Venipuncture
- Sanitation and sterilization
- Blood collection
- Patient confidentiality
- Time management abilities
- Staff education and training
- Multitasking
- Patient identification
- HIPAA
- Professionalism
- Blood collection techniques
- Butterfly needle technique
- Personal hygiene assistance
- Respect for diversity
- Feeding assistance
- Transfer techniques
- Healthcare ethics
- Mental health support
- Disability awareness
- Toileting assistance
- Physical assistance
- Problem-solving
- Time management
- Multitasking and organization
- Daily living support
- Compassionate caregiving
- First aid and safety
- Team collaboration
- Health and safety requirements
- Adaptability and flexibility
- Transportation
- Relationship building
- ADL support
- Charting and documentation
- Community activities
- First aid and CPR
- Teamwork and collaboration
- Fast learner
- Critical thinking
Timeline
Direct Care Technician
Hidden Springs Senior Living
02.2025 - Current
Receptionist Administrator
HERITAGE HALL
07.2023 - 07.2024
Shift Leader
MCALISTERS DELI
04.2020 - 02.2025
High School Diploma -
Skyline High School
Certificate of Completion - Phlebotomy
Pathway Medical Institute