Jessica Massingale
Mattawa,WA
Summary
Dynamic and multilingual Docent at Grant Pud, excelling in engaging presentation and effective storytelling. Spearheaded interactive tours, enhancing visitor experience and knowledge. Demonstrated proficiency in art interpretation and visitor interaction, ensuring memorable museum visits. Achieved a notable increase in guest satisfaction, showcasing dedication to museum information and visitor safety.
Overview
1
1
year of professional experience
Work History
Docent for Wanapum Heritage Center
Grant Pud
Mattawa, WA
05.2024 - Current
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
- Performed administrative tasks such as filing paperwork and scheduling appointments.
- Attended staff meetings to discuss current projects and initiatives.
- Checked exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy.
- Greeted and registered visitors, issuing required identification badges or safety devices.
- Provided assistance with maintenance issues within the facility such as repairs or cleaning duties.
- Engaged with guests through email or phone inquiries about visiting hours or exhibit details.
- Greeted visitors to the museum and provided them with information about the exhibits.
- Ensured safety of guests by monitoring facility conditions.
Education
Some College (No Degree) - Elementary School Teaching
Big Bend Community Collage
Skills
- Interactive tours
- Effective storytelling
- Art interpretation
- Engaging presentation
- Multilingualism
- Museum information
- Visitor interaction
Languages
Spanish
Professional
Timeline
Docent for Wanapum Heritage Center
Grant Pud
05.2024 - Current
Some College (No Degree) - Elementary School Teaching
Big Bend Community Collage
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