Jessica Massouras
Grayslake,IL
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize 30 years of guest service experience to bring immediate value to the team.
Overview
24
24
years of professional experience
Work History
Paraprofessional
Meadowview school
Grayslake, Illinois
05.2024 - Current
- Guided students in reading, writing, math, and daily learning tasks to promote academic development and independence.
- Assisted special needs teacher in delivering classroom instruction and facilitating small-group activities to enhance student engagement.
- Assisted with implementation of the student's individualized IEP.
- Monitored student behavior and reinforced classroom rules and routines.
- Ensured that all safety regulations were followed in the classroom environment.
Guest Service Team Lead
Tricoci Salon and Spa
Vernon Hills, IL
05.2022 - Current
- Welcomed arriving guests, ensuring smooth check-in experience.
- Guided guests through questions and check-in/check-out processes for seamless service.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Provided clients with a warm greeting to enhance their experience. and provided personalized support to meet unique needs and promote brand loyalty.
- Built and maintained productive relationships with employees.
Amazon Flex Worker
Amazon
Chicago, IL
09.2016 - 03.2020
- Developed delivery routes optimizing destinations and timelines for enhanced operational efficiency.
- Maintained accurate inventory of products and materials using the Amazon system.
- Transported and safely delivered items to prevent damage or loss.
- Resolved customer service complaints professionally, reinforcing trust and loyalty to the company.
Sales Associate
Bloomingdale's Department Store
Skokie, IL
02.2010 - 09.2011
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Initiated friendly, professional conversations with customers to identify and fulfill their needs.
- Developed trusting relationships with customers by making personal connections.
- Organized merchandise with effective signage and engaging displays to drive sales and reduce overstock.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained new team members in cash register operation, stock procedures and customer services.
Server
Cafe Andaluz
Edinburgh, Scotland
01.2008 - 04.2008
- Operated POS terminals to input orders, split bills, and calculate totals, ensuring accurate and efficient transactions.
- Welcomed customers into the restaurant and created a friendly atmosphere., answered questions and recommended specials to increase profits.
- Recruited by owners of upscale restaurant chain in Edinburgh, Scotland, highlighting skills and experience valued in competitive dining environment.
Customer Service Representative
Elounda Beach Hotel
Crete, Greece
07.2007 - 11.2007
- Cultivated customer relationships that fostered loyalty and repeat business.
- Developed strong customer relationships to encourage repeat business.
- Assumed various roles in a seasonal hotel, including guest services and housekeeping.
Leasing Agent
The Belmont House
Chicago, IL
02.2006 - 05.2007
- Cultivated strong relationships with residents through exceptional service and engagement, enhancing tenant satisfaction.
- Conducted engaging property tours for prospective tenants, highlighting key amenities and features to drive interest.
- Performed thorough background investigations on applicant histories to ensure qualifications.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Coordinated maintenance and repair requests, liaising with contractors for competitive bid proposals to ensure timely resolutions.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Maintained accurate records of correspondence with and from tenants.
Business Owner/Operator
The Aegean Isles
Niles, IL
06.2002 - 07.2003
- Hired, trained, and motivated staff to ensure all restaurant positions were filled and operational.
- Created weekly employee schedules, assigned work tasks, and monitored team quality and productivity.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Supervised dining room staff activities to uphold service standards and effectively address guest needs.
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Education
Liberal Arts
Oakton Community College
Des Plaines, ILSkills
- IEP support
- Special education
- Instructional support
- Classroom instruction
- Student engagement
- Behavior monitoring
- Crisis intervention
- Training and Development
- Time management
- Excellent communicator
- Empathetic communication
- Adaptive team player
Timeline
Paraprofessional
Meadowview school
05.2024 - Current
Guest Service Team Lead
Tricoci Salon and Spa
05.2022 - Current
Amazon Flex Worker
Amazon
09.2016 - 03.2020
Sales Associate
Bloomingdale's Department Store
02.2010 - 09.2011
Server
Cafe Andaluz
01.2008 - 04.2008
Customer Service Representative
Elounda Beach Hotel
07.2007 - 11.2007
Leasing Agent
The Belmont House
02.2006 - 05.2007
Business Owner/Operator
The Aegean Isles
06.2002 - 07.2003
Liberal Arts
Oakton Community College