JOHANNA CARDONA
Bronx,NY
Summary
Dedicated professional with 15 years in education and healthcare administration. Expertise in coordinating services, managing confidential information, and supporting diverse populations. Proven skills in communication and organization, with a focus on delivering high-quality support in fast-paced environments.
Overview
1
1
Language
20
20
years of professional experience
Work History
Paraprofessional
NYC Department of Education
New York, NY
03.2025 - Current
- Provide instructional, behavioral, and classroom support to students in an inclusive educational environment.
- Provide one-on-one and small-group support to reinforce academic instruction and promote student participation.
- Supported students in addressing academic, social-emotional, communication, organizational, and behavioral needs to foster holistic development.
- Implement accommodations, strategies, and classroom supports outlined in students' Individualized Education Programs (IEPs).
- Assisted teachers in developing and implementing individualized learning activities and classroom routines to enhance student engagement.
- Monitor student behavior and progress and communicate observations and concerns to teachers and appropriate school personnel.
- Collaborated with teachers, specialists, and families to create tailored strategies that addressed students' educational and developmental needs.
Purchasing Assistant Coordinator
Community Healthcare Network
New York, NY
12.2015 - Current
- Review purchase orders for product specifications, quantities, pricing, approvals, and delivery information.
- Coordinated vendor communications to clarify pricing, terms, availability, and delivery schedules, enhancing procurement efficiency.
- Collaborate with internal departments and vendors to ensure purchasing requests are processed and fulfilled efficiently.
- Maintain positive and professional relationships with suppliers and internal departments.
- Assist with inventory control and monitor purchasing requirements to support timely fulfillment.
- Organized purchasing records, documentation, and purchase orders to streamline access and improve record-keeping.
- Processed and maintained credit card authorizations and purchasing documentation to ensure accuracy and compliance.
COVID-19 Contact Tracer — Part-Time, Remote
Apex Systems
New York, NY
06.2020 - 07.2021
- Collected and documented accurate information on symptoms, needs, and contacts to facilitate effective contact tracing.
- Provided clear guidance on isolation and quarantine procedures following established protocols to ensure compliance and safety.
- Communicated professionally, empathetically, and with cultural sensitivity to ensure individuals felt supported.
- Referred individuals to appropriate testing resources and community support services.
- Maintained strict confidentiality while handling sensitive personal and health information.
- Followed established procedures and documentation standards while working independently in a remote environment.
Accounts Payable Clerk
Community Healthcare Network
New York, NY
08.2012 - 12.2015
- Processed and reviewed invoices, ensuring accuracy, completeness, proper coding, and timely approvals.
- Entered invoices and payment information accurately into accounting and financial systems.
- Matched invoices with purchase orders and supporting documentation to verify pricing, quantities, and vendor information.
- Researched and resolved invoice discrepancies, enhancing vendor relations and ensuring timely payments.
- Communicated with vendors regarding invoices, payment status, account discrepancies, and outstanding balances.
- Reconciled vendor statements and investigated outstanding or disputed transactions.
- Collaborated with purchasing and finance departments to streamline resolution of payment and invoice issues.
- Assisted with month-end and year-end accounts payable activities and reporting.
Patient Referral Coordinator
Community Healthcare Network
New York, NY
12.2006 - 08.2013
- Coordinated patient referrals to physicians, specialists, hospitals, and other healthcare providers.
- Scheduled appointments and communicated referral information, appointment details, and requirements to patients.
- Verified patient demographic and insurance information and ensured referral documentation was complete and accurate.
- Entered and updated patient information, referrals, appointments, and follow-up activities in electronic health record (EHR) and referral management systems.
- Monitored referrals from initiation through completion to help ensure patients received timely access to medical services.
- Facilitated resolution of referral-related issues by effectively communicating with physicians, specialists, medical offices, insurance companies, and patients.
- Coordinated access to appropriate healthcare services, ensuring patients received necessary support and advocacy.
- Proactively identified and resolved scheduling, referral, and authorization issues to minimize delays in patient care.
- Collaborated with clinical and administrative staff to support efficient coordination of patient care.
Education
Associate Degree - Criminal Justice
ASA Institute College of Advanced Technology
New York, NY06-2009
Skills
- Student & Classroom Support
- IEP support
- Behavioral & Academic Assistance
- Referral management
- Documentation & Reporting
- Data management
- Healthcare Administration
- Insurance Verification
- Purchasing & Vendor Coordination
- Accounts payable processing
- Appointment Scheduling
- Confidential Information Management
- HIPAA Compliance
- Microsoft Office & Database Systems
- Customer Service
TRAINING & PROFESSIONAL DEVELOPMENT
- Annual Mandatory Training
- Diversity, Equity & Inclusion in Healthcare
- Sexual Orientation & Gender Identity
- HIPAA Compliance
Languages
Spanish
Professional
Timeline
Paraprofessional
NYC Department of Education
03.2025 - Current
COVID-19 Contact Tracer — Part-Time, Remote
Apex Systems
06.2020 - 07.2021
Purchasing Assistant Coordinator
Community Healthcare Network
12.2015 - Current
Accounts Payable Clerk
Community Healthcare Network
08.2012 - 12.2015
Patient Referral Coordinator
Community Healthcare Network
12.2006 - 08.2013
Associate Degree - Criminal Justice
ASA Institute College of Advanced Technology