Jessica Masterson
UPS Frontline Supervisor
Louisville,KY
Summary
Self-motivated supervisor. Brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Front Line Supervisor
United Parcel Service, UPS
01.2023 - Current
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Educated staff on strategies for handling difficult and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Researched issues to obtain appropriate answers to employee inquiries.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Package Handler /Warehouse Forklift Operator
United Parcel Service, UPS
11.2021 - 01.2023
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Assembled pallets and crates for secure transportation of materials.
- Strapped items down over protective padding to secure throughout transportation.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
Level 2 Operator
GE Appliances
09.2020 - 10.2021
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
Education
High School Diploma -
Jefferson Technical College
Louisville, KY 05.2001 -
Skills
Resource Planning
Employee Training
Time management abilities
Word Processing
Analytical Skills
Handling Complaints
Employee Motivation
Delegation and Supervision
Reporting and Performance Analysis
Self Motivation
Problem-solving skills
Certification
Forklift Certified
Timeline
Front Line Supervisor
United Parcel Service, UPS
01.2023 - Current
Tug Driver Certified
01-2023
Package Handler /Warehouse Forklift Operator
United Parcel Service, UPS
11.2021 - 01.2023
Forklift Certified
11-2021
Level 2 Operator
GE Appliances
09.2020 - 10.2021
High School Diploma -
Jefferson Technical College
05.2001 -