Dillon McNamara
Sheboygan
Summary
Experienced with managing and directing front-line teams to achieve operational goals. Utilizes effective communication and leadership techniques to ensure smooth workflow and high morale. Track record of implementing process improvements and maintaining compliance with safety standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Line Supervisor
UPS
Sheboygan, WI
07.2025 - Current
- Ensure employees have all equipment necessary to preform assigned duties.
- Ensure employees follow required work methods to ensure safe work environment, and minimize potential delays in loading productivity.
- Ensure employees are aware of weekly schedule, potential changes in start times, and are at assigned location upon production start.
- Perform daily, weekly, and monthly employee assessment documentation.
- Provide disciplinary action in coordination with Union representatives.
- Train new employees
- Provide guidance and solutions for employees regarding work duties.
Bartender
Brennan's Irish Pub
Sheboygan, WI
09.2024 - Current
- Crafted and served diverse cocktails, ensuring quality and consistency in every drink.
- Managed bar inventory, minimizing waste by implementing effective stock control practices.
- Trained new bartenders on operational procedures and customer service standards.
- Developed seasonal drink menus based on customer preferences and market trends.
- Maintained cleanliness and organization of the bar area to enhance operational efficiency.
- Fostered positive customer relationships through attentive service and personalized recommendations.
- Handled cash transactions accurately while balancing daily sales reports for financial integrity.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Security Officer
Securitas
Sheboygan, WI
03.2025 - 07.2025
- Coordinate with remote team to ensure facility checkpoint in operational.
- Monitored premises to ensure safety and security for employees and visitors.
- Conducted regular patrols to identify and address potential security risks.
- Trained new security personnel on procedures, emergency response, and conflict resolution techniques.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Lead Bartender
Doghouse Pub
Sheboygan, WI
01.2024 - 03.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Bartender
Parker John's BBQ & Pizza
Sheboygan, WI
08.2023 - 04.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Manual Operator
MilliporeSigma
Sheboygan Falls, WI
07.2022 - 08.2023
- Facilitated accurate material handling to ensure proper distribution between various containers.
- Executed SAP system management to streamline business processes.
- Operated forklift to efficiently transport bulk materials between warehouse locations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Mixer Operator
Vinyl Plastics Inc
Sheboygan, WI
12.2016 - 07.2022
- Operated forklifts to facilitate the movement of materials and enhance inventory management.
- Coordinated stock levels and material supplies to ensure operational efficiency.
- Transferred to Extrusion and Squaring departments to operate associated machinery when required.
- Documented daily production activities accurately, providing valuable data for performance analysis and optimization efforts.
- Operated and maintained mixing equipment to ensure optimal performance and product quality.
- Monitored batch processes, adjusting parameters to meet production specifications.
- Collaborated with team members to troubleshoot equipment malfunctions and improve operational efficiency.
- Implemented safety protocols, ensuring compliance with workplace regulations and standards.
- Trained new operators on mixing techniques, equipment usage, and safety practices.
- Conducted regular inspections of raw materials for quality assurance prior to production runs.
- Complied with all company policies regarding safety and sanitation, ensuring the production of high-quality, safe products for consumers.
- Consistently met production deadlines through effective time management and task prioritization skills.
- Minimized waste generation through careful measurement of ingredients and attention to detail during mixing operations.
Electronics Associate
Target
Sheboygan, WI
10.2016 - 12.2016
- Achieved high customer satisfaction ratings through effective problem resolution. Enhanced service delivery by streamlining communication processes. Fostered positive relationships with customers to drive repeat business.
- Welcomed customers and helped determine their needs.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted Custom Service Desk to ensure guest complaints were addressed promptly.
- Assisted customers in selecting electronics, providing product knowledge and support to enhance shopping experience.
- Maintained inventory accuracy through diligent tracking and organization of electronic merchandise on sales floor.
- Collaborated with team members to streamline processes, improving efficiency in stock replenishment activities.
- Trained new associates on electronics department procedures, fostering a knowledgeable and effective team environment.
- Implemented visual merchandising strategies to enhance product displays, driving customer engagement and sales potential.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer inquiries regarding electronic products, offering solutions that aligned with company policies and procedures.
- Assisted customers with product inquiries, ensuring satisfaction and fostering return visits.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/Customer Service
Target
Glendale, CO
08.2015 - 10.2016
- Achieved high customer satisfaction ratings through effective problem resolution. Enhanced service delivery by implementing feedback mechanisms. Streamlined processes to improve efficiency and responsiveness in customer interactions.
- Welcomed customers and helped determine their needs.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted Custom Service Desk to ensure guest complaints were addressed promptly.
- Assisted customers in selecting electronics, providing product knowledge and support to enhance shopping experience.
- Maintained inventory accuracy through diligent tracking and organization of electronic merchandise on sales floor.
- Collaborated with team members to streamline processes, improving efficiency in stock replenishment activities.
- Trained new associates on electronics department procedures, fostering a knowledgeable and effective team environment.
- Implemented visual merchandising strategies to enhance product displays, driving customer engagement and sales potential.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer inquiries regarding electronic products, offering solutions that aligned with company policies and procedures.
- Assisted customers with product inquiries, ensuring satisfaction and fostering return visits.
- Worked flexible schedule and extra shifts to meet business needs.
Online Sales Associate
Dress For Less Clothiers
Englewood, CO
11.2015 - 06.2016
- Managed product listings and optimized descriptions to enhance visibility.
- Provided expert technical assistance in-store to resolve customer issues and ensure product functionality.
- Oversaw store opening and closing procedures to ensure operational efficiency. Coordinated with staff to maintain high standards of store presentation. Mentored team members in customer engagement strategies to improve service quality.
- Managed cash handling operations to maintain financial integrity and security.
- Oversaw all aspects of store functionality to ensure seamless operations in absence of management.
- Cultivated strong customer relationships through personalized online and in-store interactions.
- Monitored online marketplaces for accuracy, product offerings, and pricing and influenced data sources to identify gaps and opportunities.
- Maintained up-to-date knowledge of industry trends to provide informed recommendations on products best suited for each customer''s needs.
Dock to Shelves Associate
Big Lots
Denver, CO
01.2014 - 11.2015
- Executed unloading operations for truck shipments, ensuring efficiency and accuracy.
- Achieved high customer satisfaction ratings through effective problem resolution. Enhanced service delivery by implementing feedback mechanisms. Streamlined processes to improve efficiency and responsiveness in customer interactions.
- Welcomed customers and helped determine their needs.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained inventory accuracy through diligent tracking and organization of electronic merchandise on sales floor.
- Collaborated with team members to streamline processes, improving efficiency in stock replenishment activities.
- Implemented visual merchandising strategies to enhance product displays, driving customer engagement and sales potential.
- Trained new cashiers on operational procedures and customer service best practices.
- Assisted customers with product inquiries, ensuring satisfaction and fostering return visits.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted in maintaining cleanliness and organization of living spaces. Supported daily housekeeping tasks to enhance guest satisfaction. Contributed to a welcoming environment through attention to detail.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new associates on store policies, procedures, and customer service best practices.
Cashier
Randall's Frozen Custard
Sheboygan, WI
08.2007 - 10.2010
- Assisted in serving food and beverages to customers. Supported team members in maintaining cleanliness and organization of dining areas. Helped manage inventory of supplies to ensure availability for service.
- Executed preparation of specialty items to enhance menu offerings.
- Updated specialty item displays and signage to improve customer engagement and product visibility.
- Performed thorough cleaning and maintenance tasks to enhance in-store presentation and customer experience.
- Assisted in opening and closing restaurant operations. Supported team members in daily tasks to maintain service quality. Contributed to a positive dining experience for guests.
- Achieved high customer satisfaction ratings through effective problem resolution. Enhanced service delivery by implementing feedback mechanisms. Streamlined processes to improve efficiency and responsiveness in customer interactions.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed transactions efficiently using point-of-sale systems.
- Maintained inventory accuracy through diligent tracking and organization.
- Trained new cashiers on operational procedures and customer service best practices.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/Customer Service
Ella's Dela
Sheboygan, WI
08.2006 - 03.2007
- Assisted in serving food and beverages to customers. Supported team members in maintaining cleanliness and organization of dining areas. Helped manage inventory of supplies to ensure availability for service.
- Executed preparation of specialty items to enhance menu offerings.
- Updated specialty item displays and signage to improve customer engagement and product visibility.
- Performed thorough cleaning and maintenance tasks to enhance in-store presentation and customer experience.
- Assisted in opening and closing restaurant operations. Supported team members in daily tasks to maintain service quality. Contributed to a positive dining experience for guests.
- Achieved high customer satisfaction ratings through effective problem resolution. Enhanced service delivery by implementing feedback mechanisms. Streamlined processes to improve efficiency and responsiveness in customer interactions.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed transactions efficiently using point-of-sale systems.
- Maintained inventory accuracy through diligent tracking and organization.
- Trained new cashiers on operational procedures and customer service best practices.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Certified Personal Trainer - Higher Learning
National Academy of Sports Medicine
Chandler, AZ05-2026
Media Arts & Animation - Some College Education
The Art Institute of Colorado
Denver, CO03-2014
Media Arts & Animation - Some College Education
The Art Institute of Wisconsin
Milwaukee, WI06-2012
Media Arts & Animation - Some College Education
The Art Institute of Schaumburg
Schaumburg, IL07-2011
High school diploma - undefined
Sheboygan South High School
Sheboygan, WI06-2010
Skills
- Team Leadership
- Staff Management and Supervision
- Training and Mentoring
- Team Supervision
- Employee Coaching
- Employee Motivation
- Motivation Techniques
- Relationship Building and Management
- Performance Improvement
- Curriculum Development
- Goals and Performance
- Complaint Resolution
- Effective Planning
- Organizational skills
- Multitasking and Prioritizing
- Problem-solving Skills
- Time Management
- Excellent Communication
- Listening Skills
- Critical Thinking
- Reliability
- Customer Satisfaction
- Industry Expertise
- Customer Service
- Hospitality Services
- Sales
- Restaurant Experience
- Bartending
- Help Desk
- Stocking
- Manufacturing
- Personal Training
- Warehouse Experience
- Food Handling
- Cash Handling Accuracy
- Cash Register Operation
- Cash Counting
- Opening and Closing Procedures
- SAP
- Microsoft Office
- Technical Support
- Windows
- Forklift
- Power Tools
- Hand Tools
- Driving
- Group Fitness
Certification
- Driver's License
- Bartender License February 2024 to June 2025
- NASM Certified Personal Trainer November 2021 to November 2023
- CPR/AED October 2021 to October 2023
Timeline
Front Line Supervisor
UPS
07.2025 - Current
Security Officer
Securitas
03.2025 - 07.2025
Bartender
Brennan's Irish Pub
09.2024 - Current
Lead Bartender
Doghouse Pub
01.2024 - 03.2025
Bartender
Parker John's BBQ & Pizza
08.2023 - 04.2024
Manual Operator
MilliporeSigma
07.2022 - 08.2023
Mixer Operator
Vinyl Plastics Inc
12.2016 - 07.2022
Electronics Associate
Target
10.2016 - 12.2016
Online Sales Associate
Dress For Less Clothiers
11.2015 - 06.2016
Cashier/Customer Service
Target
08.2015 - 10.2016
Dock to Shelves Associate
Big Lots
01.2014 - 11.2015
Cashier
Randall's Frozen Custard
08.2007 - 10.2010
Cashier/Customer Service
Ella's Dela
08.2006 - 03.2007
Media Arts & Animation - Some College Education
The Art Institute of Colorado
Media Arts & Animation - Some College Education
The Art Institute of Wisconsin
Media Arts & Animation - Some College Education
The Art Institute of Schaumburg
High school diploma - undefined
Sheboygan South High School
Certified Personal Trainer - Higher Learning
National Academy of Sports Medicine