Amatul Musswar
LOUISVILLE,KY
Summary
Positive Front Line Supervisor with history of coaching and mentoring employees to top performance. Experience includes many years of progressive employment in retail settings. Proven leader with excellent team-building skills.High productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational improvement. Excel in communication, adaptability, and problem-solving skills to enhance team performance and meet organizational goals.
Overview
4
4
Languages
1
1
Certification
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Front Line Supervisor
UPS Freight
LOUISVILLE, KY
08.2023 - Current
- Supervised daily operations and workflow for freight team members.
- Ensure the safe and accurate handling, loading, and processing of hazardous materials (Hazmat) in accordance with all safety requirements and procedures.
- Coordinated training sessions for new employees, enhancing understanding of safety protocols.
- Collaborated with team on pull times to ensure timely processing of all packages for flights.
- Conducted performance evaluations and delivered constructive feedback to support team development.
Team Leader
UPS Healthcare
LOUISVILLE, KY
06.2021 - 05.2023
- Led team operations to ensure timely delivery of healthcare products.
- Managed daily workflow to optimize productivity and efficiency.
- Mentored team members to develop their skills and knowledge.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated training sessions for new employees on safety protocols.
- Oversaw inventory management using specialized tracking systems.
- Participated in regular meetings with senior leadership to provide updates on team progress and part of audit committee.
Housing Coordinator
UofL
LOUISVILLE, KY
03.2019 - 05.2021
- Coordinated housing placements for students in university residential facilities.
- Managed communication between students and housing staff regarding accommodations.
- Implemented property inspection procedures to maintain compliance with housing codes.
- Oversaw maintenance requests and follow-up with service teams for resolutions.
- Responded to complaints and members' inquiries to improve service delivery.
Education
English Education
JCTC
Louisville, KY 09.2026 - 09.2026
Associate of Arts - Business
British Council
Bangkok, Thailand 01.2016 - 05.2018
Skills
- Team leadership
- Effective communication
- Conflict resolution
- Multicultural awareness
- Employee coaching
- Industry expertise
- Team building
- Time management
- Problem-solving skills
- Workflow management
- Relationship building and management
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Professional
Punjabi
Full Professional
Certification
- Successfully participated in the iLEAD program and FLTS, gaining valuable leadership knowledge and skills that I can apply in my daily operations.
Timeline
English Education
JCTC
09.2026 - 09.2026
Front Line Supervisor
UPS Freight
08.2023 - Current
Team Leader
UPS Healthcare
06.2021 - 05.2023
Housing Coordinator
UofL
03.2019 - 05.2021
Associate of Arts - Business
British Council
01.2016 - 05.2018