Jessica Mata
Gulf Shores,AL
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
11
11
years of professional experience
Work History
Receptionist
South Baldwin Regional Medical Center Urgent Care
11.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
HR Executive
Mata’s mason Llc
04.2016 - Current
- Developed and implemented HR policies, procedures, and processes to ensure compliance with employment regulations.
- Conducted performance reviews for all employees on a yearly basis.
- Managed employee relations issues such as grievances, disciplinary actions and terminations.
- Reviewed job descriptions for accuracy and relevance to current needs of the organization.
- Created and maintained personnel records in accordance with legal requirements.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Developed and implemented policies related to payroll processing procedures.
- Conducted audits to ensure accuracy of payroll data.
- Assisted in the preparation of the annual budget by providing detailed salary projections.
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Inspected work areas for safety issues before beginning any task.
Receptionist
Cahaba Medical Care
05.2021 - 07.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Monitored changes in health care policies and procedures related to insurance verification process.
- Submitted prior authorization requests to insurance companies when necessary.
- Verified insurance coverage and eligibility for services using computer software.
- Reviewed patient information to ensure accuracy of data entered into the system.
- Determined whether additional documentation was needed to process claims.
- Evaluated medical necessity of services provided by providers.
- Received, analyzed and responded to incoming calls from patients and providers regarding insurance issues.
- Processed appeals and grievances as appropriate according to policy guidelines.
- Collaborated with other departments such as billing and coding personnel to resolve complex cases.
- Assisted in training new staff on insurance verification processes and procedures.
- Informed customers about the status of their claims or any problems that may arise during processing.
- Maintained accurate records of all transactions involving insurance verifications.
- Provided customer service support by answering questions regarding benefits, coverage, payment plans.
- Identified discrepancies between provider's charges and insurance company’s fee schedules.
CVS
Assistant Manger
11.2018 - 10.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Sales Associate
Reebok
06.2016 - 09.2018
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
Receptionist
Smart Start Driving School
05.2013 - 05.2016
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
Education
Some College (No Degree) -
T.A. Lawson State Community College
Birmingham, AL08.2030
High School Diploma -
East Ascension High School
Gonzales, LA05.2016
Skills
Bilingual
Hard worker
Nice
- Project Development
- Procedure Development
- Schedule Management
- Technical Support
- Scheduling
- Computer-Assisted Translation
- Fluent Bilingualism
- Customer Engagement
- Fluent in spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
South Baldwin Regional Medical Center Urgent Care
11.2023 - Current
Receptionist
Cahaba Medical Care
05.2021 - 07.2023
CVS
Assistant Manger
11.2018 - 10.2020
Sales Associate
Reebok
06.2016 - 09.2018
HR Executive
Mata’s mason Llc
04.2016 - Current
Receptionist
Smart Start Driving School
05.2013 - 05.2016
Some College (No Degree) -
T.A. Lawson State Community College
High School Diploma -
East Ascension High School
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