Jessica Quick
Foley,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Emergency Room Registrar
South Baldwin Regional Medical Center, Foley, AL
04.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
Mortgage Loan Officer
Scl Mortgage
01.2021 - 12.2023
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Checked loan documents for accuracy prior to closing.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Developed and implemented marketing campaigns to generate new business opportunities.
School Bus Driver
27J School District
08.2019 - 08.2021
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Obeyed federal, CO and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Maintained excellent attendance record, consistently arriving to work on time.
Office
Gone Green Enterprises
03.2014 - 08.2019
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Completed bi-weekly payroll for 25 employees.
- Compared vendor prices and negotiated for optimal savings.
Store Support Manager
JC Penney Co Inc.
10.1999 - 09.2012
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Prepared employee schedules for maximum coverage during key hours.
- Monitored employee and customer interactions to assess quality of service.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
GED -
Lakewood High School
Lakewood, COSkills
- Dependable and reliable
- Effective communication skills
- Customer service understanding
- Bookkeeping
- Clinical Documentation
- Healthcare ethics
- Teaching abilities
- Compassionate patient care
- Patient interviewing
- Office Equipment Operation
Timeline
Emergency Room Registrar
South Baldwin Regional Medical Center, Foley, AL
04.2022 - Current
Mortgage Loan Officer
Scl Mortgage
01.2021 - 12.2023
School Bus Driver
27J School District
08.2019 - 08.2021
Office
Gone Green Enterprises
03.2014 - 08.2019
Store Support Manager
JC Penney Co Inc.
10.1999 - 09.2012
GED -
Lakewood High School
Similar Profiles
Katie CallKatie Call
Registered Nurse at South Baldwin Regional Medical Center, Foley, ALRegistered Nurse at South Baldwin Regional Medical Center, Foley, AL
Mary GloverMary Glover
Assistant Director of OB Department at South Baldwin Regional Medical Center, Foley, ALAssistant Director of OB Department at South Baldwin Regional Medical Center, Foley, AL
Kim WrightKim Wright
Registered Nurse at South Baldwin Regional Medical Center, Foley, ALRegistered Nurse at South Baldwin Regional Medical Center, Foley, AL