Jessica Matkovich
Venice
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Team Leader
Goodwill Southeastern Georgia
Saint Simons Island, GA
03.2025 - 06.2025
- Supervised team operations, ensuring compliance with organizational policies and procedures.
- Resolved conflicts within teams, fostering a collaborative work environment.
- Monitored performance metrics, identifying areas for improvement and providing feedback.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Lead Surgery Veterinary Technician
Pets First Veterinary Clinic
Chicago, IL
04.2024 - 10.2024
- Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
- Improved client relationships by addressing concerns promptly, offering helpful advice, and ensuring clear communication between clients and the veterinary team.
- Mentored junior veterinary technicians on best practices within the clinic environment while fostering teamwork among staff members.
- Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
- Assisted veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
- Maintained detailed medical records for each patient, resulting in accurate diagnoses and effective treatment plans.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Veterinary Technician
Pets First Veterinary Clinic
Chicago, IL
01.2015 - 03.2024
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Collected and prepared specimens for laboratory testing.
- Performed in-house cytology, urinalysis and bloodwork.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Performed dental cleanings using ultrasonic scaler.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Obtained patient history from owners and performed physical examinations.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Trained and mentored other LVT staff.
Education
No Degree -
City Colleges of Chicago - Wilbur Wright College
Chicago, IL2016
No Degree -
DePaul University
Chicago, IL2014
High School Diploma -
Hinsdale South High School
Darien2013
Skills
- Reliability and professionalism
- Ability to lead and work efficiently alongside team
- Record-keeping
- Provide emergency and preventive care
- Treatment and vaccination administration
- Sample collection and microscopic examination
- Provide exemplary client communication
- Proficient in laboratory operations
- Follow surgical procedures and provide support
- Follow sanitation and sterilization protocols
- Attention to detail
Timeline
Team Leader
Goodwill Southeastern Georgia
03.2025 - 06.2025
Lead Surgery Veterinary Technician
Pets First Veterinary Clinic
04.2024 - 10.2024
Veterinary Technician
Pets First Veterinary Clinic
01.2015 - 03.2024
No Degree -
City Colleges of Chicago - Wilbur Wright College
No Degree -
DePaul University
High School Diploma -
Hinsdale South High School