Jessica Matkovich
Venice
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Team Leader
Goodwill Southeastern Georgia
03.2025 - 06.2025
- Supervised team operations, ensuring compliance with organizational policies and procedures.
- Resolved conflicts within teams, fostering a collaborative work environment.
- Monitored performance metrics, identifying areas for improvement and providing feedback.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Lead Surgery Veterinary Technician
Pets First Veterinary Clinic
04.2024 - 10.2024
- Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
- Improved client relationships by addressing concerns promptly, offering helpful advice, and ensuring clear communication between clients and the veterinary team.
- Mentored junior veterinary technicians on best practices within the clinic environment while fostering teamwork among staff members.
- Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
- Assisted veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
- Maintained detailed medical records for each patient, resulting in accurate diagnoses and effective treatment plans.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Veterinary Technician
Pets First Veterinary Clinic
01.2015 - 03.2024
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Collected and prepared specimens for laboratory testing.
- Performed in-house cytology, urinalysis and bloodwork.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Performed dental cleanings using ultrasonic scaler.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Obtained patient history from owners and performed physical examinations.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Trained and mentored other LVT staff.
Education
No Degree -
City Colleges of Chicago - Wilbur Wright College
Chicago, IL2016
No Degree -
DePaul University
Chicago, IL2014
High School Diploma -
Hinsdale South High School
Darien2013
Skills
- Reliability and professionalism
- Ability to lead and work efficiently alongside team
- Record-keeping
- Provide emergency and preventive care
- Treatment and vaccination administration
- Sample collection and microscopic examination
- Provide exemplary client communication
- Proficient in laboratory operations
- Follow surgical procedures and provide support
- Follow sanitation and sterilization protocols
- Attention to detail
Timeline
Team Leader
Goodwill Southeastern Georgia
03.2025 - 06.2025
Lead Surgery Veterinary Technician
Pets First Veterinary Clinic
04.2024 - 10.2024
Veterinary Technician
Pets First Veterinary Clinic
01.2015 - 03.2024
No Degree -
City Colleges of Chicago - Wilbur Wright College
No Degree -
DePaul University
High School Diploma -
Hinsdale South High School
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