Jessica Matteson
Greenfield,MA
Summary
Proactive Registered Nurse with extensive experience in patient satisfaction through effective communication and empathy. Skilled in patient assessment, wound care, telemetry monitoring, and discharge planning, collaborating with interdisciplinary teams to develop comprehensive care plans. Strong clinical judgment and dedication to educating patients and families on treatment and lifestyle options.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RN
Baystate Franklin Medical Center
05.2023 - Current
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Collaborated with interdisciplinary teams for comprehensive patient care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
RN Case Manager
Commonwealth Care Alliance
01.2017 - 04.2023
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
Education
Bachelor of Science - Nursing
University of Massachusetts, Amherst
Amherst01.2007
Skills
- Basic Life Support
- Clinical judgment
- Compassion and Empathy
- Discharge Planning
- Patient Assessment
- Wound Care
- Telemetry monitoring
Certification
- ALS
Timeline
RN
Baystate Franklin Medical Center
05.2023 - Current
RN Case Manager
Commonwealth Care Alliance
01.2017 - 04.2023
Bachelor of Science - Nursing
University of Massachusetts, Amherst
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