Jessica Matthews
Memphis,TN
Summary
An Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am someone with a willingness to take on added responsibilities to meet team goals. Currently Seeking a position to utlize my skills and talents to grow and become successful.
Overview
6
6
years of professional experience
Work History
Teacher Assistant
Delano Headstart -Shelby County Schools
Memphis, TN
07.2022 - Current
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
Assistant
Youth Villages
Memphis, TN
11.2020 - 03.2021
- Attended to office operations and required paperwork.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Worked closely with coworkers to strategically plan for company growth.
- Keyed all data into Software.
Assistant
City Of Memphis
Memphis, TN
05.2018 - 08.2019
- Use company software, organize books, assist customers with information, answer phone, communicate effectively with staff, issue library cards, help maintain a clean organized work environment, create fun work activities, do outreach in the community.
- Greeted guests in with friendliness and professionalism.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Keyed all data into Software.
Assistant
Porter Leath
Memphis, TN
12.2017 - 05.2018
- Worked in a pre k classroom, created lesson plans of activities for students, read to students, organized paperwork and important documents, type information on the computer, grade papers, volunteer to help with after school care
- Target
- Customer service rep
- Helping customers with various needs, keeping items organized, interacting with customers, greeting them and making sure their experience is a positive one.
Customer Service Representative
Target
Memphis, TN
05.2017 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor's -
LeMoyne-Owen College
Memphis, TNSkills
Excellent Writing skillsundefined
Timeline
Teacher Assistant
Delano Headstart -Shelby County Schools
07.2022 - Current
Assistant
Youth Villages
11.2020 - 03.2021
Assistant
City Of Memphis
05.2018 - 08.2019
Assistant
Porter Leath
12.2017 - 05.2018
Customer Service Representative
Target
05.2017 - 12.2017
Bachelor's -
LeMoyne-Owen College
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