JESSICA MATTHEWS
Littlestown,PA
Summary
Highly motivated and dependable phlebotomist with hands on experience in performing diverse range of blood drawing procedures. Effective in managing operations. Proficient in preparing, processing and storing specimens using modern techniques and equipment. Well versed with medical terminology. Organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Traveling Phlebotomist
UPMC Hanover Hospital
09.2020 - Current
- Enhanced the accuracy of collected samples by strictly adhering to proper phlebotomy techniques and protocols.
- Increased overall efficiency by accurately labeling, processing, and storing blood specimens for timely analysis.
- Provided exceptional patient care by addressing concerns and answering questions about the blood draw process.
- Enhanced lab efficiency by streamlining daily workflows and implementing standardized processes.
- Enhanced collaboration between departments by working closely with supervisors to address any issues.
- Managed inventory efficiently, ensuring timely ordering of necessary supplies while minimizing stock obsolescence or shortages.
- Collaborated with laboratory supervisors to share best practices, troubleshoot issues, and identify opportunities for improvement within the traveling lab.
- Maintained documentation on tests performed.
- Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback and suggestions for improvements, and providing support to colleagues as needed.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Organized daily work based on collection priority.
Phlebotomist
UPMC Hanover Hospital
08.2018 - 02.2019
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Phlebotomist
UPMC Hanover Hospital
03.2016 - 06.2018
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Prepare blood-collecting equipment
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens
- Accurately record and report test results according to established procedures
- Perform highly complex tests on clinical specimens for diagnostic purposes
- Promptly and efficiently distribute specimens to different facilities and labs
- Verify patient and insurance/registrations, and various computer functions.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Office Assistant II
DOCEO Office Solutions
07.2014 - 03.2016
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Designed electronic file systems and maintained electronic and paper files
- Created PowerPoint presentations used for business development
- Organized files, developed spreadsheets, faxed reports and scanned documents.
Sublimation Print Specialist
Legacy Athletic
01.2014 - 08.2014
- Checked work areas to verify that printed sheets, mutts and blanks from each load were accounted for
- Circulated creative folders and obtained sign-offs to maintain efficient production flow
- Examined printed copy for correct ink density, position on paper and registration
- Managed paper, ink and printing supply inventories
- Monitored time and performance standards and reduced waste and spoilage during run mode.
Certified Nursing Assistant
Harmon House Care Center
02.2007 - 06.2012
- Observed and documented patient status and reported patient complaints to the case manager
- Read and recorded temperature, pulse and respiration
- Prepared patient rooms prior to their arrival
- Collected urine and fecal samples
- Assisted with adequate nutrition and fluid intake
- Planned, prepared and served meals and snacks according to prescribed diets
- Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs
- Provided transportation, assistance and companionship to clients
- Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion
- Assisted with ADLs.
Education
Pennsylvania Institute of Health
Connellsville, PAHigh School Diploma - General Studies
Littlestown High School
Littlestown, PA01.2005
Skills
- Outstanding customer communication skills
- Excellent leadership skills
- Proficiency in blood collection by venipuncture and capillary technique from patients of all age groups, urine collections, etc
- Comprehensive understanding of compliance and safety
- Skilled in multitasking and customer service
- Capability of reviewing doctor orders
- Knowledge of anatomy, physiology, infection control and specimen processing
- Familiar with medical terminology, first-aid and safety
- Excellent instructing patients about procedures
- Thorough understanding of centrifugation and specimen aliquoting
- Problem-solving capabilities
- HIPAA compliance
Certification
NPA Certified
CPR Certification, American Heart Association
Fit Test Certified
Training
- Online Training, Health Stream, March 4, 2016, Current
- Online Training, College of American Pathologists
Timeline
Traveling Phlebotomist
UPMC Hanover Hospital
09.2020 - Current
Phlebotomist
UPMC Hanover Hospital
08.2018 - 02.2019
Phlebotomist
UPMC Hanover Hospital
03.2016 - 06.2018
Office Assistant II
DOCEO Office Solutions
07.2014 - 03.2016
Sublimation Print Specialist
Legacy Athletic
01.2014 - 08.2014
Certified Nursing Assistant
Harmon House Care Center
02.2007 - 06.2012
Pennsylvania Institute of Health
High School Diploma - General Studies
Littlestown High School
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