Summary
Overview
Work History
Education
Skills
References
Additional Experience
Certification
Timeline
Generic

Jessica Mattos

Summary

Dynamic leader with extensive experience in training coordination and operational excellence. Expertise in compliance management and relationship building enhances team performance and ensures timely quality delivery. Adaptable and resilient under pressure, driving organizational success through effective communication and strategic oversight.

Overview

18
18
years of professional experience
1
1
Certification

Work History

MANAGER OF ADMINISTRATION & MED SUPPORT

HEARTLAND CHILD & FAMILY SERVICES
Sacramento, California
01.2020 - Current
  • Coordinates training sessions for new employees on organizational policies and procedures.
  • Facilitated meetings to discuss program updates, challenges, and action plans.
  • Supervised daily operations of the administrative team to ensure timely completion of tasks.
  • Served as a liaison between the organization's leadership team and other departments when needed.
  • Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
  • Coordinated training sessions for new employees on organizational policies and procedures.

Certified Shift Manager

McDonalds
01.2008 - 02.2022
  • Manage 7-20 employees, oversee opening and closing procedures, handle bank and safe deposits, prepare food, operate cash register, recruit, train, manage inventory
  • Supervised daily operations to ensure high-quality service standards.
  • Coordinated staff schedules to optimize workflow during peak hours.
  • Resolved customer complaints promptly to maintain satisfaction levels.

Primary Manager

First Rate Storage
08.2017 - 10.2019
  • Direct management of 2 employees and 372 units, facilitate rent collection, prepare and send formal documentation, enhance customer service experience, hire and train staff, manage maintenance operations, and supervise grounds for security and safety.

Education

Graduate Certificate - CULINARY ARTS

JOBTRAIN
MENLO PARK
01-2015

Some College (No Degree) - BUSINESS & MANAGEMENT

McDonald's University
Chicago

Skills

  • Adaptability across all levels
  • Proven leadership and teamwork
  • Operational excellence
  • Compliance management
  • Relationship building with professionalism
  • Pressure resilience
  • Document organization
  • Office management
  • Training coordination

References

References upon request

Additional Experience

  • 25+ years’ Coordinated with the executive in charge to make sure that any activity is geared toward reaching the organization's goals.
  • 25+ years’ Vendor Management
  • 6+ years’ Accounts Payable & Accounts Receivable

Certification

  • SERVSAFE CERTIFIED

Timeline

MANAGER OF ADMINISTRATION & MED SUPPORT

HEARTLAND CHILD & FAMILY SERVICES
01.2020 - Current

Primary Manager

First Rate Storage
08.2017 - 10.2019

Certified Shift Manager

McDonalds
01.2008 - 02.2022

Graduate Certificate - CULINARY ARTS

JOBTRAIN

Some College (No Degree) - BUSINESS & MANAGEMENT

McDonald's University

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