Daniela Lopez
Sacramento
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
5
5
years of professional experience
Work History
Medical Coordinator
HeartLand Child & Family Services
06.2021 - Current
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Case Manager
Del Rio and Caraway, P.C.
08.2019 - 06.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Education
J.D. - Law
Lincoln Law School Of Sacramento
Sacramento05.2028
Bachelor of Arts - Spanish and Chicano Studies
University of California, Davis
Davis, California06.2019
Skills
- Salesforce
- Microsoft Office Suite
- Excel
- Outlook
- Word
- PowerPoint
- G-suite
- Adobe
Volunteer Experience
- Yolo County Juvenile Detention Center, Woodland, CA, Spanish Translator, 8 hrs/ Bi-Weekly, 09/2018, 06/2019, Volunteered with the National Center for Youth Law in Oakland by collaborating with two attorneys in translating multiple interviews with the detained youth in order to identify and resolve violations of their rights by the federal government., Translated throughout interviews to interpret Spanish to English and vice versa, to help both the attorney and detainee express and obtain the information needed.
- UC Davis Immigrant Legal Services Center, Davis, CA, Spanish Translator, 09/2017, 06/2019, Volunteered as a legal translator by translating documents such as birth certificates, marriage certificates, bus/plane tickets, etc for clients seeking DACA renewals.
- Yuba County Detention Center, Marysville, CA, Spanish Translator, 09/2017, 06/2019, Volunteered in assisting the UC Davis Immigration Clinic in filling out intake sheets and translating for those detained and seeking legal services., Collaborated with the attorneys in translating from English to Spanish and vice versa when documenting intake paperwork.
Timeline
Medical Coordinator
HeartLand Child & Family Services
06.2021 - Current
Case Manager
Del Rio and Caraway, P.C.
08.2019 - 06.2021
J.D. - Law
Lincoln Law School Of Sacramento
Bachelor of Arts - Spanish and Chicano Studies
University of California, Davis
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