Jessica Maurelli
Westport
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Support Counselor
Westport Associates
Westport Point, MA
11.2023 - 06.2025
- Supported clients in crisis management and conflict resolution through active listening and empathy
- Developed individualized care plans in collaboration with multidisciplinary teams
- Facilitated group therapy sessions, encouraging open communication and peer support
- Monitored client progress, ensuring adherence to treatment protocols and goals
- Assisted in training new staff on best practices for client engagement and support
- Conducted intake assessments to evaluate client needs and determine appropriate interventions
- Maintained accurate documentation of client interactions, enhancing record-keeping efficiency
- Educated families on coping mechanisms during difficult transitions or crises involving their loved ones under our care.
- Documented case notes accurately and timely, demonstrating attention to detail for seamless case management handovers.
- Demonstrated flexibility and adaptability by adjusting counseling approaches based on evolving client needs or situational changes.
- Improved client living skills through teaching daily routines, budgeting, and self-care techniques.
Laundry Attendant
Dartmouth Laundromat
North Dartmouth, MA
07.2021 - 11.2023
- Operated washing and drying machines to ensure efficient laundry processing.
- Sorted, folded, and organized linens and garments for optimal presentation.
- Maintained cleanliness of work area to uphold hygiene standards.
- Assisted customers with inquiries to enhance service experience.
- Monitored equipment performance and reported malfunctions for timely repairs.
- Implemented safety protocols to minimize risks and ensure safe operations.
- Trained new staff on operational procedures and customer service techniques.
- Identified process improvements to enhance workflow efficiency in laundry services.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Examined dried clothes to identify stains, tears and issues.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Observed and adjusted machine cycle times, achieving quality results.
Warehouse Lead
Amazon
Fall River, MA
12.2018 - 06.2022
- Led daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices in inventory management.
- Implemented process improvements that enhanced productivity and reduced waste.
- Coordinated with cross-functional teams to optimize shipping and receiving processes.
- Monitored performance metrics to identify areas for operational enhancement.
- Managed inventory levels, ensuring accuracy in stock counts and replenishment schedules.
- Developed training materials to support onboarding of new warehouse associates.
- Conducted regular safety audits, fostering a culture of compliance and accountability.
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Medical Office Assistant
Meara Chiropractic
Fall River, MA
03.2011 - 09.2018
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in maintaining patient records and confidential information using electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Streamlined office procedures, reducing wait times and improving overall patient satisfaction.
- Trained new staff on office protocols and patient interaction techniques to ensure consistency in service.
- Conducted insurance verification processes, improving billing accuracy and minimizing claim rejections.
- Led initiatives for process improvements, increasing efficiency in administrative operations within the office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Jewelry Department Manager
Contract Specialties
Providence, RI
07.2005 - 12.2010
- Led jewelry department operations, ensuring optimal inventory levels and product presentation.
- Trained and mentored staff on customer service best practices and sales techniques.
- Developed merchandising strategies to enhance visual appeal and drive sales performance.
- Implemented process improvements to streamline inventory management and reduce discrepancies.
- Enhanced customer experience through personalized service initiatives and loyalty programs.
- Boosted sales with strategic merchandising, appealing visual displays, and targeted promotions.
- Enhanced customer satisfaction by providing personalized jewelry recommendations and attentive service.
- Ensured compliance with all corporate policies and procedures as well as legal/regulatory requirements related to the sale and handling of precious metals/gemstones within the jewelry department.
- Analyzed sales data to identify trends and opportunities for growth, adjusting strategies accordingly to maximize results.
- Developed well-trained sales associates by conducting regular training sessions on product knowledge, selling techniques, and customer service skills.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Paralegal Studies
Bristol Community College
Fall River, MA09-2027
GED -
Bristol Community College
Fall River, MA08-2009
Skills
- Stress reduction techniques
- Professional boundaries
- Relapse prevention
- Family support
- Suicide prevention
- Mental health assessment
- Individual counseling
- Office administration
- HIPAA
- Care planning
- Client needs assessment
- Behavior monitoring
- Learning disability awareness
- Social work
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical reception
- Attention to detail
- Data entry
- Medical terminology
- Positive attitude
- Insurance verification
- Managing patient records
- Patient scheduling
- Phone and email etiquette
- Appointment management
- Appointment coordination
- Records management
- Appointment scheduling
- Supervisory experience
- Time management
- Customer service
- Order picking
- Product packaging
- Shipping and receiving
- Labor scheduling
- Team collaboration
Timeline
Support Counselor
Westport Associates
11.2023 - 06.2025
Laundry Attendant
Dartmouth Laundromat
07.2021 - 11.2023
Warehouse Lead
Amazon
12.2018 - 06.2022
Medical Office Assistant
Meara Chiropractic
03.2011 - 09.2018
Jewelry Department Manager
Contract Specialties
07.2005 - 12.2010
No Degree - Paralegal Studies
Bristol Community College
GED -
Bristol Community College