Okta
JESSICA MAYA
System Administrator
PROVO,UT
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
System Administrator
Fishbowl Inventory
01.2024 - 05.2025
- Administered and configured computer systems, servers, and network infrastructure to ensure performance, security, and uptime.
- Managed web and application hosting environments, including setup, deployment, and ongoing maintenance of hosted services.
- Installed and maintained hardware components and software applications in line with organizational requirements.
- Diagnosed and resolved hardware, software, and network issues through troubleshooting and diagnostic testing.
- Documented technical procedures, incidents, and solutions to support internal knowledge sharing and compliance.
- Performed system monitoring and health checks to proactively identify potential issues and improve system reliability.
- Oversaw helpdesk operations and desktop support, ensuring timely resolution of technical issues across teams.
- Collaborated with cross-functional teams on IT projects, and provided support for other technology-related tasks as needed.
IT Support Technician
Avetta LLC - Supply Chain Risk Management
08.2019 - 09.2023
- Managed onboarding and offboarding, ensuring seamless transitions for contractor accounts.
- Resolved IT issues, enhancing system reliability, and user satisfaction.
- Developed a knowledge base, improving efficiency, and reducing issue resolution time.
- Improved the process to return equipment to save time and money
- Monitored system performance, implementing security measures to protect data integrity.
- Assisted users with remote access.
- Troubleshot enterprise-level IT issues, achieving timely resolutions that minimized downtime, and improved efficiency.
Supplier Success Professional
Avetta LLC - Supply Chain Risk Management
01.2019 - 08.2019
- Engaged with clients via phone, email, and chat, resolving inquiries effectively.
- Enhanced customer satisfaction through prompt, accurate support.
- Improved response times, leading to better client retention.
Education
Associate of Arts - Computer Information Science
Cerritos College
Norwalk, CA 01.2020 - 05.2023
Skills
System monitoring
Certification
CCNA: Introduction to Networks (ITN) Cisco Nov 2021 - Present
Software
Azure
Solarwinds
Jira
Confluence
Jira Service Desk
VSphere
Salesforce
Jamf
Mosyle
Intune
Zabbix
Zerto
Microsoft Office Suite
Semaphore
Timeline
System Administrator
Fishbowl Inventory
01.2024 - 05.2025
Associate of Arts - Computer Information Science
Cerritos College
01.2020 - 05.2023
IT Support Technician
Avetta LLC - Supply Chain Risk Management
08.2019 - 09.2023
Supplier Success Professional
Avetta LLC - Supply Chain Risk Management
01.2019 - 08.2019
Similar Profiles
Jamie ChynowethJamie Chynoweth
Project Manager, Client Services at Fishbowl InventoryProject Manager, Client Services at Fishbowl Inventory
Ryan WingRyan Wing
Senior Software Engineer at Fishbowl InventorySenior Software Engineer at Fishbowl Inventory
Karli HerrickKarli Herrick
Channel Marketing Director at Fishbowl Inventory (Remote)Channel Marketing Director at Fishbowl Inventory (Remote)
Michael DeppeMichael Deppe
Operations Full-Time Supervisor at UPSOperations Full-Time Supervisor at UPS
Matt DialMatt Dial
Director of Door to Door Sales Development at Dewey Pest ControlDirector of Door to Door Sales Development at Dewey Pest Control