Jessica Mays
St Louis,MO
Summary
Dedicated Extern with dynamic communication and interpersonal skills offering strong commitment to quality patient care and willing to work any shift. Committed to delivering high level of care and assistance.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist Extern
Physicians Consulting LLC
08.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Server/Host
Armory STL
01.2023 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
FC Associate
Amazon
03.2022 - 09.2023
- Managed shipping documentation accurately to ensure compliance with company policies and regulatory requirements.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Prepared and checked outbound shipments for accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
Assistant Store Manager
Circle K
02.2021 - 03.2022
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Arts - General Studies
St Charles Community College
City Of Saint Peters, MO01.2026
MEDICAL BILLING AND CODING
Physcians Counsulting LLC
REMOTE07.2023
Skills
- Strategic Planning
- Customer Service
- Staff Management
- Greeting and Seating Clients
- Confidentiality handling
- Payment Processing
- Appointment Scheduling
- Attention to Detail
- Data Entry
Timeline
Front Desk Receptionist Extern
Physicians Consulting LLC
08.2023 - Current
Server/Host
Armory STL
01.2023 - Current
FC Associate
Amazon
03.2022 - 09.2023
Assistant Store Manager
Circle K
02.2021 - 03.2022
Associate of Arts - General Studies
St Charles Community College
MEDICAL BILLING AND CODING
Physcians Counsulting LLC