Jessica McAFEE
DeSoto,TX
Summary
Creative and dedicated professional with years of experience working in several aspects of mortgage banking and Real Estate through client and customer service. Developed a highly impactful and proactive skill set serving in leadership capacities to include team lead, trainer, team auditor and project manager. Able to quickly adapt to new endeavors and am very detail oriented. Proven work ethic, communication, and organizational skills, with a passion for sustainable business development. Diligent in bringing proven customer relations and problem-solving abilities. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional equipped with knowledge and skilled relationship-building to provide quality service.
Overview
14
14
years of professional experience
Work History
Customer Care Associate
CoreLogic Tax Services
04.2023 - Current
- Managed property tax accounts through escrow by serving as a subject matter expert for product related inquires and support while skillfully operating multiple administrative systems.
- Assisting with payments, tax-line management and providing accurate information concerning appraisal review and exemption process
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
Credit Solutions Specialist/Operation Services Associate
CoreLogic
02.2020 - 04.2023
- Process requests from Client Mortgage Lenders for credit verification supplements and assisted with cross departmental employment verification
- Managed and organized files through Excel from creation to completion by investigating inquiry information contained in files, processing supporting documentation and entering report results into tracking system
- Serve as Subject Matter Expert on internal and client projects making recommendations to these processes
- Selected to process and deliver international and escalation files
BRS Implementations Client Representative
BBVA Bank/ Apex Temp Agency
04.2019 - 08.2019
- Managed commercial banking client service account transactions, requests and resolutions.
- Researched and resolved issues related to treasury management products and services e.g. Lockbox, Ach, Wire Transfer, ARP, Online Banking, remote deposit, etc.
- Conducted regular check-ins with clients to ensure satisfaction and proactively address potential issues.
Shipment Management Coordinator
Ryder Transportation
07.2017 - 11.2018
Payroll Associate
Farmer Brothers Company
12.2015 - 07.2017
IT Help Desk Rep/Help Desk Analyst I/Liaison
Randstad - Lennox International
02.2014 - 09.2015
Short Sale/Deed in lieu Specialist/Loss Mitigation
Green Tree Servicing, LLC
05.2013 - 02.2014
Home Service Specialist II (FannieMae Loan Modification Team)
Bank Of America
09.2010 - 10.2012
Education
Skills
- Research Expertise
- Time Management
- Project Management
- IT Internet/Applications Support
- Reporting and analysis
- Complaint Handling
- Coaching and Mentoring
Business Application Proficiencies
- Windows 11
- Microsoft (Word, Excel, PowerPoint, Outlook, Access)
- Adobe
- Aspect
- Fannie Mae DU
- FHA Connection
- Fortracs Home Equity
- As400
- Sales Force
- CRM Tool
- Sharepoint
- Clarifire
- NIS
- Ucse
- VPN
- Service Now
- SAP
- McAfee Encryption
- Active Directory
- Citrix
- Employee Verification Tool
- Remote Desktop Connection
- Windows Remote Assistance
- Cisco
- Remco Ticketing system
- IP Scanner
- Kronos
- JD Edwards
Timeline
Customer Care Associate
CoreLogic Tax Services
04.2023 - Current
Credit Solutions Specialist/Operation Services Associate
CoreLogic
02.2020 - 04.2023
BRS Implementations Client Representative
BBVA Bank/ Apex Temp Agency
04.2019 - 08.2019
Shipment Management Coordinator
Ryder Transportation
07.2017 - 11.2018
Payroll Associate
Farmer Brothers Company
12.2015 - 07.2017
IT Help Desk Rep/Help Desk Analyst I/Liaison
Randstad - Lennox International
02.2014 - 09.2015
Short Sale/Deed in lieu Specialist/Loss Mitigation
Green Tree Servicing, LLC
05.2013 - 02.2014
Home Service Specialist II (FannieMae Loan Modification Team)
Bank Of America
09.2010 - 10.2012
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