Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica M. Camino

Pompano Beach

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

V.P. of Operations/ Medical Document Reviewer

Life Resources Inc
01.2014 - 01.2017
  • Performs the retrospective review, collection and analysis of medical record information
  • Maintain security and confidentiality of all information in accordance with HIPAA laws and regulations and company policies
  • Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between functions.
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Oversee overall financial management, planning, systems and controls.
  • Organization of fiscal documents.
  • Contribute to short and long-term organizational planning and strategy as a member of the management team
  • Manage functions.
  • Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
  • Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
  • Review individual applications for insurance to evaluate the degree of risk involved and determine acceptance of applications.
  • Efficiently manage the submission of individual life insurance applications to life insurance companies
  • Reconcile outstanding pending case requirements and requests for additional information with agents
  • Advocate and negotiate with life insurance carriers on informal and formal offers
  • Set proper expectations with life insurance agents, regional sales managers and others regarding pending case requirements, timelines, etc.
  • Communicate via email and phone to agents in conjunction with supporting their various case
  • Utilize web-based document management system to organize, manage and transmit documents
  • Utilize a web-based agency management system for case activity management, tasks, memos, etc.
  • Generate status reports for management, agents and others as needed

Broward General North
09.2011 - 10.2011
  • Demonstrate competency with entry level nuclear medicine technology patient care delivery with IV’s and straight stick
  • Demonstrate mastery of basic nuclear medicine technology radiation safety and general universal precautions
  • Demonstrate mastery of basic nuclear medicine technology radiopharmacy
  • Demonstrate mastery of basic nuclear medicine technology quality control
  • Demonstrate competency in working on a nuclear medicine technology patient care delivery team
  • Knowledge of PACS and record keeping
  • Demonstrate skill in applying, understanding rational for, and determining the effectiveness of examination procedures
  • Identify indication, contraindications, and precautions and demonstrate safety in performing examinations procedures
  • 2011-2012 (approximately 120 hours of hands on clinical training)

Sales Account Coordinator

Humana Insurance Agency
01.2008 - 01.2011
  • Determine the proper course of action and respond to internal and external partner inquiries in a courteous and professional manner.
  • Review all new business and sold group enrollment information to ensure they meet: federal and state laws and/or mandates, and eligibility and participation requirements for multiple states.
  • Receive and make calls to brokers/customers to obtain information and address issues/concerns.
  • Educate brokers/customers on our processes, where to find forms, use of the web, requirements for complete case submission, etc...and inform customers of additional services available through Humana.
  • Ensure that the appropriate documents/reports are received and completed in a timely fashion.
  • Enter data into group and individual records using multiple computer systems.
  • Ensure that the appropriate documents/reports are received and completed in a timely fashion
  • Perform administrative duties in support of departmental activities: e.g. conducting research on case status, answering phone, faxing, drafting communications etc.

New home Sales Agent/ Manager

Adams Homes
01.2006 - 01.2008

Education

Bachelors of Science - Nuclear Medicine Technology

Keiser University
Fort Lauderdale, FL
10.2012

Skills

  • Highly developed leadership skills, complemented with decision making abilities
  • Superior organizational skills, adept at planning and goal setting, managing multiple priorities and/or projects by using appropriate methodologies and tools
  • Collaborative problem-solving facilitation
  • Positive attitude advocacy
  • Proficient in building interpersonal relationships
  • Independent problem-solving
  • Skilled in implementing innovative ideas
  • Take pride in maintaining highest ethical standards at all times
  • Foster workforce diversity and commitment

Certification

  • NMTCB (037622), ARRT(N) (507222)
  • Florida license (CRT83379)
  • HIPAA, BLS, HIV/ OSHA and BBP – TB 2011, VENIPUNCTURE/ IV START CERTIFICATION 2011

Timeline

V.P. of Operations/ Medical Document Reviewer

Life Resources Inc
01.2014 - 01.2017

Broward General North
09.2011 - 10.2011

Sales Account Coordinator

Humana Insurance Agency
01.2008 - 01.2011

New home Sales Agent/ Manager

Adams Homes
01.2006 - 01.2008

Bachelors of Science - Nuclear Medicine Technology

Keiser University

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