Jessica McCarty
White Lake
Summary
Versatile and detail-oriented professional with extensive experience in customer service,
administrative support, and insurance services. Proven ability to manage calendars,
coordinate events, and maintain organized systems for records, scheduling, and inventory.
Currently a Licensed Insurance Agent, skilled in policy management, client
communications, and regulatory compliance. Adept at streamlining processes, solving
problems efficiently, and delivering exceptional support to teams and clients alike.
Overview
30
30
years of professional experience
Work History
Insurance Agent-Blended
Progressive Insurance
White Lake
04.2024 - Current
- Promoted from Customer Service Representative to Licensed Insurance Agent within 10
months. - Write and service auto, home, and RV policies tailored to customer needs.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided customers with information regarding plan features, pricing, and availability.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained Rising Star or Top Performer status from 5/24-12/24
Personal Shopper
Shipt
01.2017 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Online Sales
EBay Store
05.2002 - Current
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Responded to customer issues and resolved complaints
- Managed financial tracking, inventory coordination and social media marketing.
- Generated more than $250,000 in yearly sales with successful marketing, sales and customer relations approaches.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Worked flexible hours; night, weekend, and holiday shifts.
Service Consultant
Progressive Insurance
White Lake
06.2023 - 03.2024
- Answered inbound calls to facilitate customer service.
- Provided excellent customer service to resolve customer issues in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately address the customers concerns.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained Top Performer or Elite R&R from 8/23-3/24
Marketing Admin Assistant
Logicalis, Inc
Bloomfield Hills
01.1998 - 05.2002
- Oversaw the launch of multiple office locations, managing procurement of supplies, equipment, and furniture to ensure fully functional workspaces.
- Coordinated and executed corporate events, including trade shows, golf outings, and training seminars.
- Managed kickback fund allocations, ensuring accurate distribution for travel, training, and event costs.
- Collected and reconciled vendor and partner payments, maintaining organized records and receipts.
- Scheduled employee training sessions and handled communication with external trainers and venues.
- Utilized spreadsheets to track expenses, schedules, and inventory across multiple projects.
Retail Sales Associate
You Are What You Eat
09.1995 - 08.2000
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Education
No Degree - Elementary Education
University of Detroit Mercy
Detroit, MINo Degree - Elementary Education
Oakland University
Rochester, MISkills
Administrative Coordination
Event Planning & Vendor Management
Customer Relationship Management
Policy Writing & Servicing
Microsoft Office & CRM Systems
Budgeting and Fund Allocation
Scheduling & Calendar Management
Problem Resolution & Communicationts
Timeline
Insurance Agent-Blended
Progressive Insurance
04.2024 - Current
Service Consultant
Progressive Insurance
06.2023 - 03.2024
Personal Shopper
Shipt
01.2017 - Current
Online Sales
EBay Store
05.2002 - Current
Marketing Admin Assistant
Logicalis, Inc
01.1998 - 05.2002
Retail Sales Associate
You Are What You Eat
09.1995 - 08.2000
No Degree - Elementary Education
University of Detroit Mercy
No Degree - Elementary Education
Oakland University
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