JESSICA MCCLURE
West Memphis,AR
Summary
Ambitious professional with articulate communication skills and talent for building strong relationships, ensuring exceptional customer experiences. Optimistic and driven, always striving to exceed expectations while maintaining positive and engaging environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Federal Work Study
ASU Mid-South
08.2025 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Contact Representative
Internal Revenue Service
06.2024 - 02.2025
- Compiled reports on contact resolution data for management review.
- Tracked and monitored customer complaints to ensure timely resolution of issues.
- Researched industry trends related to contact center operations and best practices.
- Developed positive relationships with customers through effective communication.
- Created detailed records of each interaction with customers for future reference.
- Met performance goals and call center metrics in fast-paced performance setting.
- Utilized effective communication skills to provide customers with solutions to their inquiries.
Assistant Deputy Collector
Crittenden County Collector's Office
03.2023 - 06.2024
- Collected personal property taxes, both due & outstanding.
- Maintained an organized filing system with over 1,000 files, both electronically and manually, for easy access when needed.
- Provided administrative support to team members and management in daily tasks.
- Prepared agendas and materials for meetings and conferences.
- Adapted to changing priorities and demonstrated flexibility in managing multiple tasks simultaneously.
- Exercised attention to detail when verifying documents for accuracy prior to filing or submitting them for review.
- Ensured compliance with federal, state, and local laws pertaining to record-keeping requirements.
- Proficiently operated office equipment, including computers, printers, copiers and scanners.
Assistant County Clerk
Crittenden County Clerk's Office
03.2023 - 06.2024
Service Champion
Taco Bell
09.2022 - 03.2023
- Collaborated effectively with colleagues from various departments in order to complete assignments on time.
- Performed administrative tasks, such as answering telephone calls, filing court documents, and maintaining office supplies and equipment.
- Maintained accurate records of customer transactions including sales receipts, refunds or credits issued.
- Collaborated closely with other team members to ensure smooth functioning of the store operations.
- Processed payments using point-of-sale systems while adhering to security protocols.
Education
High School Diploma -
Academies of West Memphis
WEST MEMPHIS, AR05.2023
Associate of Applied Science - Nursing
Arkansas State University Jonesboro
Jonesboro, AR01-2028
Skills
- Empathy
- Patience
- Goal oriented
- Problem-solving skills
- Verbal communication
- Written communication
- Data analyzation
- Data entry
- Appointment scheduling
- Microsoft Office Proficiency
- Confidentiality
- Customer Service skills
- Certified Typist
- Teamwork skills
- Reliability
Accomplishments
- Reviewed files for accuracy and completion via a document scanner tool.
- Scanned and checked in / out books to patrons and students.
- Compiled accurate reports of patrons entering / exiting library.
- Returned books to their appropriate shelving as per number.
Affiliations
Sigma Kappa Delta - English Honor Society
Certification
- Driver's license
- Intro to SQL
- Intro to Advanced SQL
- Relational Queries
Languages
English
Native or Bilingual
Interests
- Music
- Drawing and Painting
- Photography
- Running
Timeline
Federal Work Study
ASU Mid-South
08.2025 - 12.2025
Contact Representative
Internal Revenue Service
06.2024 - 02.2025
Assistant Deputy Collector
Crittenden County Collector's Office
03.2023 - 06.2024
Assistant County Clerk
Crittenden County Clerk's Office
03.2023 - 06.2024
Service Champion
Taco Bell
09.2022 - 03.2023
High School Diploma -
Academies of West Memphis
Associate of Applied Science - Nursing
Arkansas State University Jonesboro