Jessica McComas
Deerwood,MN
Summary
Customer-oriented General Manager with 11 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
General Manager
Healthy Heart Market
12.2012 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with up to 50 customers daily via phone and email to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Senior Camp Counselor
Lifetime Fitness Center
06.2011 - 12.2013
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of 50 children safely through variety of camp activities.
- Worked with children ages 4 - 12, interest, skill, and developmental levels.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention. Had CPR certification.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Inspected equipment and machinery to verify functionality and safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Kept athletic and games equipment and facilities organized and maintained.
Education
Bachelor of Arts - Political Science
St Cloud State University
Saint Cloud, MN05.2014
Skills
- Customer Retention
- Distribution Management
- Vendor Sourcing
- Business Development
- Staff Training/Development
- Vendor Relationships
- Administrative Skills
- Customer Relations
Additional Information
Extensive knowledge in shipping logistics and packaging operations. Intimate knowledge in terms of domestic (residential and commercial) and International shipping. Proficient in the use of the Shopify platform and online order fulfillment.
Enjoys reading and being a beta reader for publishers and authors to share early reviews with the public prior to release.
Timeline
General Manager
Healthy Heart Market
12.2012 - Current
Senior Camp Counselor
Lifetime Fitness Center
06.2011 - 12.2013
Bachelor of Arts - Political Science
St Cloud State University
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