Jessica McDaniel
Quality Assurance Technician
Ravenna,OH
Summary
Thorough Quality Assurance Specialist with 1-year background in Steel Fabrication. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.
Overview
4
4
years of professional experience
Work History
Quality Assurance Technician
Alacriant
Streetsboro, OH
10.2021 - Current
- Analyzed test data to determine performance and reliability of materials
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Adjusted, repaired and replaced defective parts and materials.
- Maintained and improved product quality by completing first piece approval, and WIP Sheet audits.
- Performed thorough inspections of incoming materials and outgoing products.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Analyzed quality and performance data to support operational decision-making.
- Fixed identified issues to improve workflows.
- Updated inspection journals and daily summary logs with quality-related data.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
Customer Service Cashier
Mr.Hero
Streetsboro, OH
10.2018 - 10.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
Education
GED -
Ohio Department of Education
Ohio 10.2006 - 01.2007
Skills
Materials inspection
Auditing
Testing procedures
Equipment calibration
Ppap
Timeline
Quality Assurance Technician
Alacriant
10.2021 - Current
Customer Service Cashier
Mr.Hero
10.2018 - 10.2021
GED -
Ohio Department of Education
10.2006 - 01.2007