Jessica McDougal
Ft Pierce
Summary
Quality Analyst at Teleperformance USA with a strong focus on quality assurance and data analysis. Demonstrated success in improving team performance through effective feedback and compliance monitoring. Expertise in trend identification for process enhancement while promoting collaboration. Dedicated to maintaining high standards and achieving operational excellence.
Overview
21
21
years of professional experience
Work History
Quality Analyst
Teleperformance USA
Port Saint Lucie
06.2019 - Current
- Monitored calls to ensure compliance with quality standards.
- Collected and analyzed data to identify trends and improvement opportunities.
- Provided constructive feedback to elevate team performance.
Operations Coordinator
Kirkland’s
Jensen Beach
12.2016 - 06.2019
- Planned delivery routing, team workflows, and promotional initiatives to enhance operational efficiency.
- Inspected production areas, identifying and correcting unsafe or unauthorized practices.
- Collaborated with subordinate managers to evaluate needs and streamline activities.
- Implemented security policies and procedures to safeguard company assets from theft or damage.
- Managed administrative staff and trained new hires on office procedures and policies.
Receptionist
Health And Wellness Chiropractic Center
Port Saint Lucie
09.2006 - 12.2007
- Served as liaison among physicians, staff, patients, families, and third-party payers.
- Ensured accurate and timely completion of all paperwork related to patient care.
- Maintained inventory of medical supplies and equipment essential for patient care.
- Monitored compliance with HIPAA regulations to uphold patient confidentiality.
- Reviewed patient accounts regularly to verify billing data accuracy.
- Processed referrals from primary care providers for specialist consultations and treatments.
- Documented patient progress, medications administered, and therapies provided.
DRX Technician
Primier Spine Center
Hollywood
12.2003 - 07.2005
- Managed patient preparations on DRX 9000, enhancing treatment efficiency.
Organized and set up examination rooms for seamless operations.
Administered ultrasound and electric stimulation therapies to support patient recovery.
Updated medical records accurately to reflect ongoing patient treatments.
Ensured thorough cleaning of facilities to maintain a safe environment.
Education
High School Diploma -
Tuscaloosa County High
Tuscaloosa, AL06-2001
Skills
- Quality assurance and regulatory compliance
- Data analysis and process improvement
- Call monitoring and team feedback
Timeline
Quality Analyst
Teleperformance USA
06.2019 - Current
Operations Coordinator
Kirkland’s
12.2016 - 06.2019
Receptionist
Health And Wellness Chiropractic Center
09.2006 - 12.2007
DRX Technician
Primier Spine Center
12.2003 - 07.2005
High School Diploma -
Tuscaloosa County High
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