Jessica McIntosh

• Coordinated driver dispatch to accomplish daily delivery requirements.
• Tracked shipments from dispatch through delivery to verify timely arrival.
• Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
• Analyzed transportation data to identify improvement opportunities.
• Weekly Payroll
• Monthly driver meetings

• Coordinated special projects such as deep cleans or event setup, ensuring all tasks were completed on time and to the highest standard possible.
• Minimized equipment downtime by scheduling routine maintenance checks and repairs as needed.
• Streamlined inventory management, ensuring adequate supplies were always available for the janitorial team.
• Developed effective work schedules, ensuring proper coverage during peak hours and high-traffic events.

answering customer calls, listening to their concerns and solving problems

handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.