Hi, I’m
Jessica McIntyre
Field supervisor at Servpro
Lennon,MI
Summary
Accomplished Field Supervisor with a proven track record at Servpro, enhancing project efficiency and client satisfaction through strategic planning and effective communication. Skilled in operations planning and team leadership, consistently outperforming targets. Boosted team productivity and minimized downtime, demonstrating a results-driven approach with a focus on achieving and surpassing goals.
Overview
9
years of professional experience
3
Certification
Work History
Servpro
Field Supervisor
10.2023 - Current
Job overview
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Investigated issues and developed effective solutions.
- Completed site checks and leveraged computerized applications to document or record findings.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Streamlined communication between field team and management, ensuring timely updates and problem resolution.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Servpro
Crew Leader
09.2020 - 10.2023
Job overview
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Certified contents processor
- Certified FRST / ODOR
Servpro
Field Technician
06.2020 - 09.2020
Job overview
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Calibrated new and existing equipment for optimal performance.
D & C Cleaning
Cleaning Team Leader
01.2016 - 09.2020
Job overview
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Improved team efficiency by implementing streamlined cleaning processes.
- Reliable and responsible daily driver
Education
Lapeer Community SchoolLapeer, MI
Diploma
05.2014
Grondins School of Cosmetology Lapeer, MI
from Cosmetology
2014
Skills
- Field Operations
- Schedule Coordination
- Operations Planning
- Task Delegation
- Project monitoring
- Site preparation
- Project Management
- Site Management
- Strategic Planning
- Decision-Making
- Team Leadership
- Worker Supervision
- Employee Management
- Following Instructions
- Field Inspection
- OSHA Compliance
- Employee Training
- Effective Communication
- Work Monitoring
Certification
IICRC - FRST - Fire and smoke damage restoration technician
IICRC - OCT - Odor control technician
IICRC - CPT - Contents processing technician
Timeline
Field Supervisor
Servpro
10.2023 - Current
Crew Leader
Servpro
09.2020 - 10.2023
Field Technician
Servpro
06.2020 - 09.2020
Cleaning Team Leader
D & C Cleaning
01.2016 - 09.2020
Lapeer Community School
Diploma
Grondins School of Cosmetology
from Cosmetology
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