- Kayaking
- I enjoy cooking for friends and family gatherings
- I participate in a variety of outdoor recreational activities like snowmobiling, hunting, and fishing
- DIY and Home Improvement
- Exploring national forests in a Jeep
Mike Chrzan
Lennon,MI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
29
29
years of professional experience
Work History
General Manager
Great Lakes Fabrication and Machining
03.2019 - 10.2024
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on industry practices and company procedures.
- Drove yearly business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships through phone calls and emails for 40-50 customers per week.
Owner/Operator Specialist
R-Factor Spray Foam Insulation
07.2014 - 03.2019
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with 20-30 customers per week to assess their insulation needs and propose solutions if needed.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Salesperson
Marsh Products
04.2010 - 06.2014
- Engaged 25-35 customers in social conversations to create pleasant and easy purchasing experiences per week.
- Worked to build relationships with customers and built potential for additional sales.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
Drill Rig /Heavy Equipment Operator
Great Lakes Fusion
09.2001 - 03.2010
- Operated 7-8 heavy pieces of equipment or a drill rig safely with a crew of operators.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Remove debris and leveled ground to prepare job sites for construction projects.
- Assisted team in setting up and dismantling equipment and tools to use for construction.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Removed topsoil, vegetation, and rocks to grade earth to specifications.
- Adhered to instructions from supervisors and engineers onsite.
- Loaded and unloaded construction materials on site.
- Read blueprints and understood technical drawings.
Welder / Project Manager
Universal Handling and Equipment
08.1995 - 04.2001
- Fabricated 5-10 small or large parts directly from blueprints per week.
- Inspected welds and checked critical measurements to meet specifications.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Welded in flat, horizontal, vertical, and overhead positions.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Chipped off excess weld, slag, and spatter using hand tools.
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
- Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Corunna High School
Corunna, MI06-1994
Skills
- Advertising and marketing
- Sales
- Public relations
- Budget analysis
- Leadership and team building
- Vendor relationships
- Project planning
- Communication skills
- Problem resolution
- Heavy Equipment Operator
- Welding and Fabricating Skills
- Purchasing
- Workflow planning
Interests
Timeline
General Manager
Great Lakes Fabrication and Machining
03.2019 - 10.2024
Owner/Operator Specialist
R-Factor Spray Foam Insulation
07.2014 - 03.2019
Salesperson
Marsh Products
04.2010 - 06.2014
Drill Rig /Heavy Equipment Operator
Great Lakes Fusion
09.2001 - 03.2010
Welder / Project Manager
Universal Handling and Equipment
08.1995 - 04.2001
High School Diploma -
Corunna High School
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