Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica McKasson

West Burlington,IA

Summary

Dynamic customer service experience with a strong work ethic at enhancing workflow efficiency. My commitment to excellence in a fast-paced environment. My ability to stay busy and keeping focus is strong.

Overview

2026
2026
years of professional experience

Work History

Legal Secretary

Law Office of William Monroe
  • Managed daily legal correspondence and documentation for efficient case processing.
  • Organized and maintained case files, ensuring accuracy and compliance with legal standards.
  • Facilitated attorneys in composing legal documents, increasing workflow effectiveness.
  • Conducted research on legal precedents to support case preparation and strategy development.
  • Developed templates for common legal documents, improving turnaround time for filings.

Factory Production Worker

Winegard
08.2025 - 10.2025
  • Conducted quality inspections to ensure production standards are met.
  • Carefully packaged finished products and prepared for shipment.
  • Assembled products keeping up with the quota.

Server

Hungry Bear
10.2021 - 06.2024
  • Delivered exceptional customer service, ensuring satisfaction with food and beverage.
  • Cooking and helping out in the kitchen to include dishes, stocking, and cleaning
  • Maintained cleanliness, organization, and stocking the restaurant.
  • Processed transactions by running a cash register.
  • Served food and beverages promptly with focused attention to customer needs.

Created warm relationships with regular customers.

Manager on Duty and Server

Peaches Steakhouse
03.2009 - 12.2017
  • Supervised daily operations to ensure service excellence and adherence to standards.
  • Trained and mentored staff on customer engagement and operational procedures.
  • Managed inventory levels, optimizing stock for peak service times.
  • Resolved customer complaints efficiently, enhancing overall satisfaction.
  • Coordinated team schedules to maximize coverage during busy shifts.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Managed inventory by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Came up with creative ideas for different desserts. Making the desserts and focused on food presentation.
  • Prepare and make salads with excellent presentation.

Education

High School Diploma -

Burlington High School
Burlington, IA

Certificate of Technical Studies - Phlebotomy

Southeastern Community College
West Burlington, IA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Customer service
  • Food safety
  • Clear communication
  • Positive attitude
  • Attention to detail

Timeline

Factory Production Worker

Winegard
08.2025 - 10.2025

Server

Hungry Bear
10.2021 - 06.2024

Manager on Duty and Server

Peaches Steakhouse
03.2009 - 12.2017

Legal Secretary

Law Office of William Monroe

High School Diploma -

Burlington High School

Certificate of Technical Studies - Phlebotomy

Southeastern Community College
Jessica McKasson