Jessica Mckinley
Driver
Elizabethton,TN
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Delivery Driver
FedEx
8 2018 - Current
- Delivered packages to customer doorsteps and business offices
- Completed on-time deliveries by choosing best and most efficient routes
- Improved customer satisfaction by ensuring timely and accurate deliveries of products
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Operated vehicle safely in highly congested areas with no traffic violations
- Loaded truck and properly secured items to prevent damage for deliveries.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning
Delivery Driver
Papa John's Pizza
02.2018 - 03.2019
- Completed on-time deliveries by choosing best and most efficient routes
- Improved customer satisfaction by ensuring timely and accurate deliveries of products
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Operated vehicle safely in highly congested areas with no traffic violations
- Managed customer inquiries and complaints in polite and professional manner.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue
Store Manager
Dollar General
05.2016 - 02.2018
- Coordinating with store managers on truck deliveries
- Labor budgeting for payroll
- Scheduling for customer service and stocking
- Prioritizing planograms, sales ad, cleaning, stocking
- Managed inventory control, cash control, and store opening and closing procedures
- Managed daily operations to ensure smooth functioning store, maintaining clean, safe environment for customers and employees.
Department Manager
McDonald's
11.2012 - 07.2016
- Providing great quality food – receiving items on truck, storage/rotation/temps of items, assembly of product, presentation of final product, fallowing R2D2 charts and managing cabinet levels for quality, checking and recording food safety
- Providing friendly service to all customers, greeting with a smile (and by name if known)
- Providing timely service to customers, ensuring they receive the correct order in 90sec or less
- Consistently pulling manager reports to track, communicating projected targets such as labor and transaction counts
- Ordering food, paper products and operating supplies using the ROP (ordering system) to keep production levels and availability of variety of products at correct levels
- Creating, implementing label system for quick and accurate inventory
- Programming grills with gap settings, times, temps along with calibration to coordinate with McDonald's gold standard and local safety regulations.
Education
High School Diploma -
Home Schooled
Chattanooga, TN 05.2007 - 05.2007
Skills
Positive Attitude
Customer Service
Valid Driver's License
Teamwork and Collaboration
Dependable and reliable
Attention to Detail
Time Management
Problem-Solving
Clean Driving Record
Safe Driving Record
Stocking and Inventory
Quality Assurance
Accomplishments
- First Degree Black Belt in Tae Kwon Do 1998 Chattanooga, TN
- CPR and Heimlich Maneuver Certified (kids and adults) 2004 Memorial Hospital Chattanooga, TN
- Hazmat Certified 2012 Lowes Franklin, NC
- Serve Safe Certified 2013 McDonald's Franklin, NC
- Introduction Management Training 2013 McDonald's Johnson City, TN
- Department Management Capstone Class 2014 Tri-Cities, TN
- Business Leadership Award 2014 Tri-Cities, TN
Timeline
Delivery Driver
Papa John's Pizza
02.2018 - 03.2019
Store Manager
Dollar General
05.2016 - 02.2018
Department Manager
McDonald's
11.2012 - 07.2016
High School Diploma -
Home Schooled
05.2007 - 05.2007
Delivery Driver
FedEx
8 2018 - Current