Jessica Mckinney
Medina,NY
Summary
I have been with coast for almost 4 years. I have experience with helping mensch a team of collectors. I am responsible for my team and also maintaing my goals and setting my own schedule. I take escalated calls, host my own meetings for team trainings monthly, and can stay calm under pressure.
Overview
9
9
years of professional experience
Work History
Senior Consumer Care Rep
Coast Professional Inc.
Geneseo, NY
08.2021 - Current
- Reduced average call handling time by effectively utilizing knowledge of products and services to resolve issues quickly.
- Improved company reputation by providing exceptional service to consumers, leading to positive reviews and recommendations.
- Demonstrated empathy towards customers experiencing difficulties, fostering trust and loyalty with the brand.
Seamer
Hinspergers Poly Industries
Medina, NY
04.2016 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Batavia High School
Batavia, NYSkills
- Complaint handling
- Call center experience
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Understanding customer needs
Timeline
Senior Consumer Care Rep
Coast Professional Inc.
08.2021 - Current
Seamer
Hinspergers Poly Industries
04.2016 - 07.2021
Batavia High School