Raiven Holmes
Homewood,AL
Summary
With a proven track record at T-Mobile for enhancing customer loyalty through effective account management and complaint resolution, I excel in cross-selling and maintaining patience under pressure. My expertise in data entry and customer focus has consistently driven positive outcomes, showcasing my ability to exceed employer expectations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
General Consumer Rep.
Regions Contact Center B
Hoover , AL
04.2024 - Current
- Provide outstanding service to new and long standing customers to ensure we value their business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educate customers on special pricing opportunities and company offers.
Customer Service Representative
T-Mobile
Birmingham, AL
07.2023 - 04.2024
- Providing effective and timely resolution of various customer inquiries and concerns.
- Build customer loyalty and value through effective account management.
- Identifying appropriate additional products, features, and services.
- Collecting on past due balance able to identify opportunity of sale.
Health Representative 1
SS&C Health
Birmingham, AL
11.2021 - 07.2023
- Processed changes in insurance policies.
- Take inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Explain coverage options to potential policyholders.
- Assist callers such as doctors and pharmacists with any inquiries that they may have concerning a customers account.
Online Banking Representative
Wells Fargo
Birmingham, AL
04.2018 - 08.2021
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs are met.
- Accurately input information into electronic systems such as updating customer profile information.
- Building a rapport with the customers and providing helpful tips to make the customers banking needs easier and secure.
Education
High School Diploma -
Minor High School
Adamsville, AL05-2011
Skills
- Patience and composure
- Cross-selling
- Data entry proficiency
- Up-selling strategies
- Complaint handling
- Customer focus
- Call center experience
- Resource advocacy
Timeline
General Consumer Rep.
Regions Contact Center B
04.2024 - Current
Customer Service Representative
T-Mobile
07.2023 - 04.2024
Health Representative 1
SS&C Health
11.2021 - 07.2023
Online Banking Representative
Wells Fargo
04.2018 - 08.2021
High School Diploma -
Minor High School
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