Photograhy, paint and sculpture are my hobbies and past time
- Regularly practice mindfulness and meditation for overall wellness
Michael Moen
Forest Park,IL
Summary
Visitor Service Representative with extensive experience at AIC, specializing in visitor engagement and ticketing systems. Demonstrated ability to coordinate large group tours and enhance educational materials, resulting in memorable visitor experiences. Proven skills in communication and teamwork, ensuring high standards of customer service and satisfaction.
Overview
11
11
years of professional experience
Work History
Visitor Service Rep
AIC
01.2015 - Current
- Provided exceptional support during special events, creating memorable experiences for attendees.
- Coordinated group tours, successfully accommodating large parties while maintaining excellent customer service standards.
- Collaborated with team members to streamline ticketing processes, reducing wait times for guests.
- Created engaging educational materials to enhance visitor understanding of exhibit content and themes.
Security Assistant
MoMA
01.2014 - 01.2015
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
Education
Bachelor of Arts - Fine Arts
Columbia College, Chicago
Chicago, IL05-2012
Skills
- Patience and composure
- Exceptional communication
- Visitor engagement
- Ticketing system expertise
- Cross-cultural sensitivity
- Promotional skills
- Cash handling experience
- Cultural sensitivity
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
Interests
Timeline
Visitor Service Rep
AIC
01.2015 - Current
Security Assistant
MoMA
01.2014 - 01.2015
Bachelor of Arts - Fine Arts
Columbia College, Chicago
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