Jessica McNeilly
Dallas
Summary
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Old Navy
11.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed visual merchandising standards consistently across the store floor while adhering to corporate guidelines.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Optician /Front Desk Receptionist
Carolina Eye Care
03.2022 - 11.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Merchandise Manager
Old Navy
05.2018 - 03.2022
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Business and Operations Manager
Old Navy
10.2015 - 05.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
North Gaston
DallasSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Sales forecasting
- Workflow coordination
Timeline
Assistant General Manager
Old Navy
11.2023 - Current
Optician /Front Desk Receptionist
Carolina Eye Care
03.2022 - 11.2023
Merchandise Manager
Old Navy
05.2018 - 03.2022
Business and Operations Manager
Old Navy
10.2015 - 05.2018
North Gaston