Summary
Overview
Work History
Education
Skills
Community Service
Certification
Timeline
Generic
Jessica Medina

Jessica Medina

Summary

Bilingual Front Desk/ Medical Assistant with experience managing a luxury clientele, multi-line phone systems, scheduling, and ensuring a seamless client experience.

Overview

1
1
Certification
6
6
years of professional experience

Work History

FRONT DESK CONCIERGE

KW Property Management and Consulting
Brickell City Centre
08.2023 - 08.2025
  • Greeted residents, guests, and vendors while providing professional customer service in a high-traffic luxury residential building.
  • Managed resident check-ins and visitor access according to building security procedures.
  • Scheduled amenities, reservations, maintenance requests, and service appointments for residents.
  • Responded to emergencies and followed established building protocols when necessary.

BARISTA

Starbucks
Miami, Florida
12.2021 - 07.2023
  • Provided exceptional customer service, greeting customers warmly, answering questions, and ensuring a positive experience.
  • Upsold and promoted seasonal drinks, food items, and loyalty programs to enhance customer engagement.
  • Managed daily inventory, restocked supplies, and communicated needs to the shift supervisor.

TUTOR

Think Wise Tutoring
Hialeah Gardens, FL
01.2020 - 12.2021
  • Provided one-on-one tutoring sessions for elementary school students.
  • Assessed individual learning needs to accommodate different learning styles and paces.
  • Communicated regularly with parents to provide progress updates and discuss strategies for success.

Education

Associates Degree - Nursing (Transition Program)

Miami-Dade College
05-2026

Medical Assistant Certification -

Miami-Dade College
07-2024

Associates Degree - Education

Miami-Dade College
07-2020

Skills

  • Certified Medical Assistant
  • Knowledge of clinical procedures
  • Vital sign assessment
  • Patient care
  • HIPAA compliance knowledge
  • Exceptional customer service
  • Interpersonal skills
  • Managing high volume of calls
  • Managing emails
  • Managing in-person inquiries
  • Medical terminology
  • Team collaboration

Community Service

  • Miami-Dade County Youth Fair, First Aid Volunteer
  • Miami-Dade College Health Fair, Glucose and Cholesterol Screenings
  • Baptist Endocrinology Medical Assistant Shadowing
  • MCI Medical Assistant Shadowing
  • Baptist Primary Care at Galloway MA Shadowing
  • Jackson Memorial Hospital Shadow, Medical Surgical Unit
  • Nicklaus Children's Hospital Shadow, Emergency Room
  • HCA Florida Aventura Hospital Shadow, Psychiatric Unit

Certification

  • Registered Medical Assistant
  • BLS Certification

Timeline

FRONT DESK CONCIERGE

KW Property Management and Consulting
08.2023 - 08.2025

BARISTA

Starbucks
12.2021 - 07.2023

TUTOR

Think Wise Tutoring
01.2020 - 12.2021

Associates Degree - Nursing (Transition Program)

Miami-Dade College

Medical Assistant Certification -

Miami-Dade College

Associates Degree - Education

Miami-Dade College
Jessica Medina