Bilingual Front Desk/ Medical Assistant with experience managing a luxury clientele, multi-line phone systems, scheduling, and ensuring a seamless client experience.
Overview
1
1
Certification
6
6
years of professional experience
Work History
FRONT DESK CONCIERGE
KW Property Management and Consulting
Brickell City Centre
08.2023 - 08.2025
Greeted residents, guests, and vendors while providing professional customer service in a high-traffic luxury residential building.
Managed resident check-ins and visitor access according to building security procedures.
Scheduled amenities, reservations, maintenance requests, and service appointments for residents.
Responded to emergencies and followed established building protocols when necessary.
BARISTA
Starbucks
Miami, Florida
12.2021 - 07.2023
Provided exceptional customer service, greeting customers warmly, answering questions, and ensuring a positive experience.
Upsold and promoted seasonal drinks, food items, and loyalty programs to enhance customer engagement.
Managed daily inventory, restocked supplies, and communicated needs to the shift supervisor.
TUTOR
Think Wise Tutoring
Hialeah Gardens, FL
01.2020 - 12.2021
Provided one-on-one tutoring sessions for elementary school students.
Assessed individual learning needs to accommodate different learning styles and paces.
Communicated regularly with parents to provide progress updates and discuss strategies for success.
Education
Associates Degree - Nursing (Transition Program)
Miami-Dade College
05-2026
Medical Assistant Certification -
Miami-Dade College
07-2024
Associates Degree - Education
Miami-Dade College
07-2020
Skills
Certified Medical Assistant
Knowledge of clinical procedures
Vital sign assessment
Patient care
HIPAA compliance knowledge
Exceptional customer service
Interpersonal skills
Managing high volume of calls
Managing emails
Managing in-person inquiries
Medical terminology
Team collaboration
Community Service
Miami-Dade County Youth Fair, First Aid Volunteer
Miami-Dade College Health Fair, Glucose and Cholesterol Screenings
Baptist Endocrinology Medical Assistant Shadowing
MCI Medical Assistant Shadowing
Baptist Primary Care at Galloway MA Shadowing
Jackson Memorial Hospital Shadow, Medical Surgical Unit