Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jessica Melendez

Union Beach,NJ

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Sales Floor Associate Cashier

Designer Shoe Warehouse
03.2023 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
  • Provided training for new hires, improving their competency in sales techniques and store policies.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Exceeded sales targets through effective product recommendations and upselling strategies.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers'' attention.
  • Participated in store promotions and special events to drive foot traffic and increase overall sales performance.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Boosted customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Managed multiple customer requests simultaneously by prioritizing tasks and efficiently delegating work among team members.
  • Resolved customer complaints professionally, resulting in increased loyalty and repeat business.
  • Collaborated with team members to achieve high-performance sales goals, fostering a positive work culture.
  • Supported loss prevention initiatives by monitoring potential shoplifting activity and reporting suspicious behavior to management.
  • Handled cash transactions accurately, maintaining balanced registers at the end of each shift.

Sales Supervisor

Designer Shoe Warehouse
04.2021 - 02.2023
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Constructed displays and signs to promote specified products and sales promotions.
  • Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
  • Customized sales pitches and materials for different market segments, improving relevance and response rates.

Sales Supervisor

Designer Shoe Warehouse
10.2019 - 02.2021
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.

Education

Early Childhood Education

Kingsborough Community College
Brooklyn, NY

High School Diploma -

Renaissance High School
The Bronx, NY
06-2012

Skills

  • Reliability and punctuality
  • Cash handling expertise
  • Professional appearance
  • POS system operation
  • Store maintenance
  • Loss prevention awareness
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Time management
  • Customer assistance
  • Customer follow-up
  • Verbal and written communication
  • Money handling
  • Cash handling
  • Shelf stocking
  • Customer engagement
  • Phone etiquette
  • Data entry
  • Flexible schedule
  • Relationship building
  • Retail sales
  • Store opening and closing
  • Cash register operation
  • Product knowledge
  • Stocking and receiving
  • Retail store operations
  • Interpersonal and written communication
  • Stock replenishment
  • Conflict resolution
  • Truck unloading
  • Policy and procedure adherence
  • Display setup
  • Merchandise display
  • Choreography expertise
  • Positive reinforcement
  • Organization
  • Teaching techniques
  • Video editing
  • Classroom leadership
  • Injury prevention
  • Dance theory knowledge
  • Performance coaching
  • Individual instruction
  • Student mentoring
  • Competition preparation
  • Social media proficiency
  • Safety awareness
  • Stage management
  • Motivation strategies
  • Physical fitness
  • Music selection
  • Feedback delivery
  • Teaching strategies
  • Fundraising
  • Safety
  • Hip-hop choreography
  • Group dance instruction
  • Group teaching
  • Proper posture
  • Competition experience
  • Routine development
  • One-on-one teaching
  • Costume design
  • Clear communication
  • Creating choreography
  • Performance planning
  • Lesson planning
  • Dance background
  • Dance program development
  • Ballroom dance instruction
  • Confidentiality and HIPAA
  • Team collaboration
  • Problem-solving skills
  • Workflow optimization
  • Answering customer questions
  • Stage presence
  • Discipline
  • Choreography
  • Flexibility and agility
  • Effective communication
  • Stage performance
  • Improvisational skills
  • Emotional expression
  • Audience engagement
  • Choreography memorization
  • Dance instruction
  • Musicality awareness
  • Choreographed dance moves
  • Exemplary communication skills
  • Ballet
  • Physical conditioning
  • Contemporary dance
  • Ballet basics
  • Hip-hop foundations
  • Rhythmic precision
  • Partnering techniques
  • Latin dance styles
  • Modern dance
  • Routine planning
  • Balance and coordination
  • Dance technique development
  • Dedication and perseverance
  • Expressive and artistic

Interests

  • Dance
  • Music
  • Creative Writing
  • Crafting and DIY Projects
  • Interior Design
  • Fashion
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like trying new recipes and food trends
  • Engaging in food photography and sharing culinary creations on social media
  • I enjoy cooking for friends and family gatherings
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Growing herbs, vegetables, or fruits in home gardens
  • Learning new cooking techniques and expanding my culinary skills
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Cooking
  • Baking
  • Fundraising Events
  • Volunteer Work
  • Dancing
  • Historical Exploration
  • I enjoy helping others and giving back to the community
  • I like working with my hands and fixing things
  • Personal Development and Self-Improvement
  • DIY and Home Improvement

Timeline

Sales Floor Associate Cashier

Designer Shoe Warehouse
03.2023 - Current

Sales Supervisor

Designer Shoe Warehouse
04.2021 - 02.2023

Sales Supervisor

Designer Shoe Warehouse
10.2019 - 02.2021

Early Childhood Education

Kingsborough Community College

High School Diploma -

Renaissance High School

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Jessica Melendez