Jessica Melerine
Calera,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Authorization Specialist- pre cert division position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Training Specialist
UAB Medicine
05.2022 - Current
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Documented participation and evaluated learning for each participant.
Patient Encounter Specialist
UAB Medicine
02.2021 - 05.2022
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collected patient co-pay and issued receipt to confirm payment.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Assisted patients in filling out check-in and payment paperwork.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used IDX to schedule appointments.
- Balanced deposits and credit card payments each day.
Education
Associate of Science - Medical Administrative
Fortis College- Online
Online02.2012
Skills
- Teacher Support
- Online Training
- Active Listening
Timeline
Training Specialist
UAB Medicine
05.2022 - Current
Patient Encounter Specialist
UAB Medicine
02.2021 - 05.2022
Associate of Science - Medical Administrative
Fortis College- Online
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