Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Melerine

Calera,AL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Training Specialist

UAB Medicine
05.2022 - Current
  • Assessed additional needs based on training progress and collaborated with management to meet requirements
  • Trained and mentored [Number] new personnel hired to fulfill various roles
  • Documented participation and evaluated learning for each participant.

Patient Encounter Specialist

UAB Medicine
02.2021 - 05.2022
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
  • Collected patient co-pay and issued receipt to confirm payment
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients
  • Assisted patients in filling out check-in and payment paperwork
  • Filed and maintained patient records in accordance with HIPAA regulations
  • Built and maintained positive working relationships with patients and staff
  • Verified insurance eligibility and coverage for patients
  • Entered patient demographic and insurance data into electronic medical record system
  • Provided exceptional customer service to patients, answering questions and addressing concerns
  • Used IDX to schedule appointments
  • Balanced deposits and credit card payments each day.

Food Truck Operator

Cabin Fever Coffee
09.2020 - 02.2021
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
  • Maintained high-quality food standards by consistently following recipes and cooking procedures.
  • Enhanced overall efficiency with thorough knowledge of menu offerings, ingredients, and allergen information.
  • Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
  • Streamlined ordering processes by utilizing digital platforms for improved accuracy and speed during peak hours.
  • Expanded business reach by participating in local events such as festivals or community gatherings that aligned with our target demographic.
  • Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.

Shift Supervisor

Starbucks
03.2015 - 09.2020
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.

Education

Associate of Science - Medical Administrative

Fortis College- Online
02.2012

High School Diploma -

Thompson High
Alabaster, AL
05.2007

Skills

  • Teacher Support
  • Online Training
  • Active Listening
  • Classroom Experience
  • Job Training
  • Time Management

Timeline

Training Specialist

UAB Medicine
05.2022 - Current

Patient Encounter Specialist

UAB Medicine
02.2021 - 05.2022

Food Truck Operator

Cabin Fever Coffee
09.2020 - 02.2021

Shift Supervisor

Starbucks
03.2015 - 09.2020

Associate of Science - Medical Administrative

Fortis College- Online

High School Diploma -

Thompson High

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Jessica Melerine