Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Melgar

Summary

Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Marketing Model Cocktail Server

Drais Nightclub
12.2023 - Current
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout events.
  • Aided marketing initiatives by contributing technical and marketing content.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Model Cocktail Server

Kumi Japanese Restaurant And Bar
11.2020 - 01.2024
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with other staff to deliver an exceptional experience to all guests.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Marketing Model Cocktail Server

Daylight Beach Club
02.2023 - 11.2023
  • Maximized sales of specials and bottles by thoroughly promoting to customers and maintaining great salesmanship.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Front Desk Representative

Venetian Palazzo
03.2018 - 10.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Education

BBA - Finance

University of Nevada - Las Vegas
Las Vegas, NV
06.2026

Certificate - Digital Marketing

University of Nevada - Las Vegas
Las Vegas, NV
04.2024

Skills

  • Product Promotion
  • Product Knowledge
  • Brand Representation
  • Guest Engagement
  • Suggestive Selling
  • Social Media Strategy
  • Audience Targeting
  • Video Editing

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Marketing Model Cocktail Server

Drais Nightclub
12.2023 - Current

Marketing Model Cocktail Server

Daylight Beach Club
02.2023 - 11.2023

Model Cocktail Server

Kumi Japanese Restaurant And Bar
11.2020 - 01.2024

Front Desk Representative

Venetian Palazzo
03.2018 - 10.2020

BBA - Finance

University of Nevada - Las Vegas

Certificate - Digital Marketing

University of Nevada - Las Vegas

Similar Profiles

CREATE PROFILE
Jessica Melgar