Summary
Overview
Work History
Education
Skills
reference
Timeline
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Jessica Mendez

Roseville,Ca

Summary

Dedicated office assistant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the agency knowledge.

Overview

14
14
years of professional experience

Work History

Assistant Manager

7 Eleven
07.2022 - 09.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly
  • Developed strong working relationships with staff, fostering a positive work environment
  • Managed inventory levels to minimize stockouts while reducing overhead costs
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
  • Maintained a clean, safe, and organized store environment to enhance the customer experience
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets

Dispatcher

Preferred Plumbing and drain
01.2019 - 07.2022
  • Daily log for corporate accounts.
  • Improved response times by efficiently prioritizing and dispatching emergency calls
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches
  • Implemented new software systems that improved efficiency within the dispatch center operations
  • Sent out drivers to assist multiple hourly callers based on locations, needs and worker availability

Board Specialist

Orange County Board of Supervisors
04.2009 - 12.2018
  • Prepared agendas for all supervisors for weekly live meetings
  • Assisted board members with any special projects
  • Receptionist for all 5 districts, booking meetings for 20 board rooms as well as directing calls to designated offices
  • Input all or any county 2% property claims as well as approved city's for construction
  • Distributed any incoming or outgoing pony mail for offices within 9 floors.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately
  • Listened and responded to customer requests and forwarded necessary information to superiors

Education

High School Diploma -

Santa Ana High School
Santa Ana, CA
06.1993

Skills

  • Receptionist and clerical for over 10 years of experience
  • Worked with multi lines and PBX phone system
  • Great customer service skills and communication
  • Experience in Microsoft, power point, quick books, outlook and etc
  • Performed civil marriages both public and confidential for Clerk Recorders office
  • 45 wpm and over 10 of years of experience in data entry
  • Over 10 years of experience at just being great at who I am and what I do!

reference

  • Carlos Collazo known for 10 years (916) 390-3730
  • Amanda Mallett known for 7 years (669) 289-3113
  • Char Furtado known for 7 years (408) 489- 7771

Timeline

Assistant Manager

7 Eleven
07.2022 - 09.2023

Dispatcher

Preferred Plumbing and drain
01.2019 - 07.2022

Board Specialist

Orange County Board of Supervisors
04.2009 - 12.2018

High School Diploma -

Santa Ana High School

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Jessica Mendez