Jessica Mendoza
San Pedro,CA
Summary
Seeking to diversify my skills in another industry and as part of a larger organization Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer and team needs effectively.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Vortex Doors
12.2023 - 09.2024
- Participated in training programs to enhance product knowledge and customer service skills.
- Followed up with vendors in regards to status of material on pending orders
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Dispatched technicians to job sites and contacted company's who requested service to inform technician in routes.
- Processed purchase orders, received material for upcoming jobs
Receptionist/Administrative Assistant
Welch & Company
08.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Processed mail-ins
- Assembled Tax Returns
- Maintained organization of office supplies, ordered supplies and grocerys for office.
Administrative Assistant
Abrahams Inspections Services & Inc
02.2013 - 08.2020
- Organize office and assist associates in ways that optimize procedures
- Sort and distribute communications in a timely manner
- Create and update records ensuring accuracy and validity of information
- Monitor level of supplies and handle shortages
- Resolve office-related malfunctions and respond to requests or issues
- Coordinate with other departments to ensure compliance with established policies
- Follow up with vendors and contractors
- Maintain trusting relationships with suppliers, customers and colleagues
- Assisting with overseeing and supporting administrative task in the office
- Answer telephone, Provide routine and general information, Respond to questions and requests for information or direct individuals to appropriate office, department, or personnel
- Relay messages, make appointments, or schedule meetings
- Operate Microsoft word, power point, excel
Administrative Assistant
Talmo & Associates
12.2008 - 09.2013
- Screening of job seekers via telephone and in person
- Skill testing to get potential candidates qualified for upcoming positions
- Data entry
- Incoming and outgoing calls
- Maintain calendar and appointments
- Overseeing job seekers
Education
High School Diploma -
Banning High School
Wilmington, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Complaint resolution
- Complaint Handling
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Microsoft PowerPoint
- Data Collection
- Staff Training
- Prioritization
- Technical Support
- Clerical Support
- Filing
- Dispute Resolution
- Spreadsheets
References
References may be provided upon request.
Timeline
Customer Service Representative
Vortex Doors
12.2023 - 09.2024
Receptionist/Administrative Assistant
Welch & Company
08.2021 - 08.2023
Administrative Assistant
Abrahams Inspections Services & Inc
02.2013 - 08.2020
Administrative Assistant
Talmo & Associates
12.2008 - 09.2013
High School Diploma -
Banning High School