Donna Dixon
San Pedro,CA
Summary
People-oriented and successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
8
8
years of professional experience
Work History
Shift Leader
Allied Universal Security Services
10.2023 - Current
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Upheld company standards and compliance requirements for operations.
Dispatcher
United Security Services
07.2022 - 10.2023
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Barista
Starbucks
03.2021 - 03.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
Customer Service Representative
Fly Away Airport Parking
07.2017 - 02.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
William And Carol Ouchi High School
Los Angeles, CA06.2012
Skills
- Customer Service Management
- Safety processes and procedures
- Strong verbal and written communication
- Cash Handling
- Problem-Solving
- Positive Attitude
- Client Support
- Creative problem solving
- Shift leadership
Timeline
Shift Leader
Allied Universal Security Services
10.2023 - Current
Dispatcher
United Security Services
07.2022 - 10.2023
Barista
Starbucks
03.2021 - 03.2022
Customer Service Representative
Fly Away Airport Parking
07.2017 - 02.2021
High School Diploma -
William And Carol Ouchi High School