Jessica Mendoza
Austell,GA
Summary
A licensed customer-focused cosmetologist with a passion in servicing clients of all ages. Offering a blend of strong leadership traits and proactive attitude, eager to learn and develop in team-oriented environment. I bring foundational understanding of strategic planning and team coordination, poised to quickly adapt and grow in this field. Ready to use and develop communication and organizational skills in my cosmetologist role.
Overview
2
2
years of professional experience
Work History
Leadership Team Member
Drybar Hair Salon
Atlanta, GA
01.2025 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Led change management efforts, successfully navigating organizational transitions while maintaining employee morale and engagement.
- Built strong relationships with customers through positive attitude and attentive response.
- Motivated employees by recognizing individual achievements which contributed to overall company success.
- Responsible for employee's schedules, any calls out and pick up shifts.
Cosmetologist
Drybar Hair Salon
Atlanta, GA
05.2024 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Cosmetologist Assistant
Mercedes Dominican Hair Salon
Marietta, GA
07.2023 - 03.2024
- Helped prepare clients for hair service.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Prepared and mixed color formulas for clients' hair.
- Massaged clients' scalp during shampoos.
- Offered exceptional service and support to walk-in and scheduled customers.
- Set appointments for approximately 5-9 clients per day.
- Answered phone calls and emails to schedule client appointments.
- Educated clients on how to maintain healthy hair.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Increased revenue through effective customer service and inventory management.
Education
Master Cosmetologist -
Furious Styles Beauty & Barber Institute
Hiram, GA06-2023
Skills
- Experience with natural hair
- Makeup application
- Hair removal
- Strategic thinking
- Influencing others
- Visionary leadership
- Rule enforcement
- Problem resolution
- Staff motivation
- Revenue generation
- Bilingual
- Customer-oriented
Languages
Spanish
Native or Bilingual
Timeline
Leadership Team Member
Drybar Hair Salon
01.2025 - Current
Cosmetologist
Drybar Hair Salon
05.2024 - Current
Cosmetologist Assistant
Mercedes Dominican Hair Salon
07.2023 - 03.2024
Master Cosmetologist -
Furious Styles Beauty & Barber Institute