Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer
Jennie  Rigney

Jennie Rigney

Rocky Mount,United States

Summary

Knowledgeable and dedicated customer service professional with extensive experience in multi industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Leadership Team Member

Ply Gem - Rocky Mount
Rocky Mount, VA
08.2019 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Order Selector

Uttermost Designs
Rocky Mount, VA
02.2016 - 07.2019
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Checked inventory and selected products from specific locations based upon availability.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Insurance Agent

American Medical And Life
Rocky Mount, VA
09.2010 - 01.2016
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.

Education

High School Diploma -

Franklin County High School
Rocky Mount, VA

Skills

  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Needs Assessment
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Microsoft Excel
  • Time Management
  • Customer Service and Assistance
  • Strong Attention To Detail
  • Patient Services
  • Problem-Solver
  • Organizational Skills
  • Company Procedures
  • Listening Skills
  • Sales Professional
  • Customer Experience
  • Creative Problem Solving

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Leadership Team Member

Ply Gem - Rocky Mount
08.2019 - Current

Order Selector

Uttermost Designs
02.2016 - 07.2019

Insurance Agent

American Medical And Life
09.2010 - 01.2016

High School Diploma -

Franklin County High School
Jennie Rigney