Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alexandra McCauley-Jones

Louisville,KY

Summary

Hardworking Leadership Team Member bringing great personnel management and motivational abilities. Helps drive team growth and enhance results through hands-on, proactive oversight of daily operations. Always ready to help personnel and managers achieve shared goals.

Overview

3
3
years of professional experience

Work History

Leadership Team Member

Spectrum
Louisville, KY
03.2023 - Current
  • Lead desk-side support project.
  • Assisted representatives with challenging customer interactions.
  • Collaborated with supervisors to enhance reps' metric performance.
  • Taking escalated callers.

Internet Repair

Spectrum
Louisville, KY
11.2021 - Current
  • Working alongside customers to repair internet/equipment issues.
  • Providing excellent customer service, even in difficult times.
  • Handling all calls in a timely manner.
  • Employed active listening to comprehend issues thoroughly.
  • Resolved issues promptly and efficiently

Education

Medical Coding And Billing - Medical Coding

ATA College
Louisville, KY
06-2016

Skills

  • Project Management
  • Customer Relationship Management
  • Call Control
  • Customer Service
  • Technical Troubleshooting
  • Verbal and written communication
  • Appointment Scheduling
  • Customer Support
  • Team Management
  • Coaching and Mentoring

References

References available upon request.

Timeline

Leadership Team Member

Spectrum
03.2023 - Current

Internet Repair

Spectrum
11.2021 - Current

Medical Coding And Billing - Medical Coding

ATA College
Alexandra McCauley-Jones